AirAsia complaint: Unfairly double charged for baggage at penalty rate.

I am Thangavel Vaithigounder from Australia. I have been a regular AirAsia customer until Covid period and first time after that last week. My booking Ref EBLLNA

On 25 July 24, I booked the ticket an hour before leaving home to the airport to attend the funeral of my deceased brother. I was emotionally down and was in a hurry. I found an extra carry on luggage option of 7kg and selected that option. I could not read the conditions in fine prints. I carried two standard hard cabin suitcases. There was no problem at the Sydney terminal and on flights.

After the funeral I checked in at Trichirapally Intl airport at 9:30pm on 31 Jul 24 for flight AK26 scheduled for 12:15am 1 August for return. The staff at checkin counter didn’t want to allow me take my extra luggage in hard suit case even though the weight was within 7 kgs I had already paid for. I am from the city of Salem, 150km from the airport. My relative dropped me and left. I did not have any option of changing the bag as the staff advised me. I was put in enormous pressure. The staff don’t treat people like humans. I don’t know why they had to be so strict as there were many people bringing only a shoulder bag as their carry on luggage. I was forced to check in one of the bags at an additional charge of INR13,402 which is equivalent of AUD 244. For a 7kg bag I already paid for along the ticket, this amount is extremely high. Not fair at all. Please arrange to refund the amount as soon as possible.