While Wix offers powerful website-building tools, complaint data from our community has flagged several recurring issues that users face. Common complaints include difficulties in obtaining effective customer support, adverse changes to service conditions, and complications with third-party partners like AUTOPODS, INC. Additionally, users report frustrations with account closures where refunds are not provided, and challenges in securing refunds after upgrading within the designated period.
To avoid these issues, we strongly advise customers to thoroughly review service conditions and partner agreements before committing. If problems arise, contact customer support immediately, document all interactions, and gather proof to support your case. Always read the refund policies carefully and act within the allowed time frame to ensure a smooth resolution.
Do you have a dispute or had a bad customer experience with Wix? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Wix.
Our sentiment meter has detected that Wix complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Wix, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on October 31, 2025
We have received 0 complaints about Wix over the last 12 months. The graph below shows a monthly breakdown.
Curious about Wix's track record in addressing complaints within the Online Services category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Wix. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Wix by calling 1-800-600-0949. If you want to reach out to Wix through their own website, you can use their contact form.
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Helpful experiences shared by verified Wix customers. Search, discuss and connect with other people in our community.
Complaint from pahogg on 05 December 2022 about Wix.
Approximate 2 weeks ago we stopped being able to logon to my wife's site theladypetsketcher.com . We've tried to get help from Wix in which you can't talk to a per nor even chat with someone that could help. Instead... Read more
Complaint from Zoe HILL on 03 October 2022 about Wix.
The company sent me a bill for a premium plan when in practice it was the one that changed the terms and canceled my options when it held the customer's payment for a month before it was returned. I was... Read more
Complaint from lizsimon2020 on 12 March 2022 about Wix.
At the end of 2021 I closed my Wix account. A notice was received that the account had been closed. But, somehow the account was re--opened and despite again asking for it to be closed and receiving emails saying... Read more
Complaint from Zulkifli on 02 July 2021 about Wix.
I had been contacted by one of WIX's partners from India called WebOWise Technologies after I registered for Professional service for my website. After some discussion and explained what I need they had admitted that they are very competent and able... Read more
Complaint from MP on 20 February 2021 about Wix.
I upgraded last night, it said i had 14 days to change my mind, however i tried to cancel with 13 days to spare. and they wont refund as they are going off when i first got a website with... Read more
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