Wix complaint: upgraded then changed my mind within the 14 days of upgrading, wont refund

Name: upgraded then changed my mind within the 14 days of upgrading, wont refund
Item: Wix
Author: Maria

Open 20 Feb 2021 314 views Online Services

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Filed 20 Feb 2021 by Maria

I upgraded last night, it said i had 14 days to change my mind, however i tried to cancel with 13 days to spare. and they wont refund as they are going off when i first got a website with them. They have taken £302 out of my bank which has wiped my bank account out. Today i have tried 4 times and spoken to online help 3 times but still not refund

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Case details

Status: Open
Company: Wix
Filed: 20 Feb 2021
Desired resolution: I want my refund of £302 back into my bank as i need the money and cannot afford the upgrade.
Problem: Upgrade cancelled within 14 days, refund refused
About: website plan upgrade
At stake: £302

Progress

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Company notified
Company replied
Resolved

20 Feb 2021 Complaint filed and published
20 Feb 2021 Message from Bizzy: we notified Wix about this complaint.

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