Uncle Remus complaint?

Do you have a dispute or a bad customer experience with Uncle Remus? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Just looking for information? Search through all 5 Uncle Remus complaints we received.

The number in our data is (773) 261-7311, and there is no email address in our data. Uncle Remus is a local operation rather than a national chain with a customer service department, so that number reaches a restaurant directly and the person who answers is the one who can fix your order. Ask for the manager, and give the date, the time and what you ordered.

For takeout and delivery, keep the receipt or the order confirmation in the app. Without it the restaurant has no way to check what you were actually handed.

Check the bag before you leave the counter and raise it on the spot: a wrong or cold order is easiest to put right while you are standing there and the receipt is fresh. If you are already home, call the restaurant the same day, give the time of the order and say what is missing or wrong, and ask what they will do about it: a remake, a refund or a credit on your next visit. Photograph the food as it came, especially if it looks undercooked, because that is the evidence nobody can argue with.

Undercooked or stale tasting chicken is a food safety matter and not just a bad meal. Say exactly what you were served and when in your complaint, and we take it to the restaurant.

Ask the restaurant that took the money, with the receipt or order confirmation in hand, and ask for the manager if the counter cannot decide. For an order placed through a delivery platform such as DoorDash, Uber Eats or Grubhub, the refund is handled by that platform: report the missing or wrong items in the order history of the app, attach the photographs, and do it the same day rather than later in the week.

Refused a refund you believe you are owed? Put the order details, the amount and what you were told in your complaint through our complaint process, and we push it to Uncle Remus by email, on social media and by paper complaint letter.

Name the location, the date and the time, and describe what was said and by whom, without guessing at names you are not sure of. Long waits and staff who ignore customers are usually a shift level problem, so the manager on duty is the first stop and the owner of the location is the next one. If the wait is the issue, note how long you waited and what you were told about it while you waited. Name the location, the date and the time in your complaint on our website and we shape it into a complaint in minutes, drawing on thousands of letters that got a result.

With only 5 complaints about Uncle Remus so far, there is no clear pattern yet. Our research shows what usually goes wrong at a fried chicken takeout chain: long waits at the counter, food served cold or underdone, wrong orders, staff who shrug it off, and delivery app orders nobody fixes.

Search the cases below to find one like yours.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Uncle Remus through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem at Uncle Remus can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.