While Trustpilot provides a platform for customer reviews, feedback from our community has highlighted some recurring issues that affect user trust and experience. Common complaints include reviews being unjustly flagged and removed without the option to appeal, perceived manipulation of reviews for the company's benefit, and unresponsive or biased handling of disputes. Additionally, there are concerns over accounts being wrongfully suspended for alleged fake reviews and accusations of discrimination in review processes.
To avoid these issues, users should ensure their reviews comply with Trustpilot's guidelines, document all interactions meticulously, and be prepared to escalate disputes if necessary. It's advisable to keep copies of the reviews and any relevant evidence to support your stance when dealing with flagged or removed content.
Do you have a dispute or had a bad customer experience with Trustpilot? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Trustpilot.
Our sentiment meter has identified a 100% increase in complaints about Trustpilot over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Trustpilot's offerings.
Sentiment data last updated on October 31, 2025
We have received 2 complaints about Trustpilot over the last 12 months. The graph below shows a monthly breakdown.
Curious about Trustpilot's track record in addressing complaints within the Online Services category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Trustpilot. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Trustpilot by calling +44-203-889-8444. If you want to reach out to Trustpilot through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Helpful experiences shared by verified Trustpilot customers. Search, discuss and connect with other people in our community.
Complaint from Hm504 on 09 October 2025 about Trustpilot.
I’m a smalll business. Someone left a glowing review - 5. My overall rating is 3.7. This makes my company look bad on the search results. How is this possible. Is it because I am not paying the thousands a... Read more
Complaint from Zdenka Heric on 23 March 2025 about Trustpilot.
Since I am a user of many services and I write public reviews and everything I write is 100 percent true because I sign with my full name, I have a big complaint on Trustpilot UK because they blocked my... Read more
Complaint from MTSMANCHESTER on 11 July 2024 about Trustpilot.
I am writing to formally complain about Trustpilot's handling of a misleading review by a user on our page. Despite our communication that this review is not based on a genuine experience with Manchester Taxi Service, Trustpilot has decided not to... Read more
Complaint from JeremyHayzzzz on 14 May 2024 about Trustpilot.
I wrote an honest genuine review about a company called AVEN , Aven..com. They flagged me and want proof of business or point of contact. I uploaded my emails with Aven and Text messages and they won’t live my review.... Read more
Complaint from Michael Preedy on 21 March 2024 about Trustpilot.
I have been reviewing online casinos on Trustpilot and when I review a certain company they immediately take it down and send me an email saying their software detected a fake review. For one I am verified on... Read more
Complaint from Debbie Scott on 24 January 2024 about Trustpilot.
I have tried over 8 times to write a review about a company I've had dealings with on 3 separate occasions. The company in question, flagged my reviews as fake, which promoted Trustpilot to request evidence of my interactions with... Read more
Complaint from Renato on 02 December 2023 about Trustpilot.
You cannot simple believe in ratings numbers in their website because they are made up. They put down a lot of badviews from some companies and do not even bother check if the good ones are legitim. So you have... Read more
Complaint from Discriminated against on 29 October 2023 about Trustpilot.
Trustpilot is discriminating against me and they keep removing my genuine reviews from my experiences. They are getting paid by companies to keep false and fake reviews up, and discriminating and removing my reviews. They shouldn't be the... Read more
Complaint from R.s on 15 October 2023 about Trustpilot.
Trustpilot.com keeps constantly removing all my reviews that I post, in regards to: CASINO REWARDS.COM also against OLG LOTTERY CORPORATION OF ONTARIO Every time I post an honest review about casino rewards, stating what types of things are being done to... Read more
Complaint from Ashiq11985 on 13 September 2023 about Trustpilot.
Hi, Trust pilot reviews are completely biased. It's on the favor of the company who pays them. I recently deposited money into my Astropay wallet, but the funds not arrived. It's been 16 days now. I posted a review about Astropay... Read more
✅ 10 years experience in successful complaint resolution
✅ We will make sure that your complaint receives the attention it deserves📢
✅ Get help from our community, and help other people to make better choices
✅ 100% verified reviews from real people
