My complaint:
I am contacting you as I recently posted a review on the Trustpilot platform on July 07, 2023, sharing my experience as a Shoppydeals.co.uk customer. However, I am surprised that Trustpilot.com informed me via email on August 04, 2023 that my review had been removed.
I want to emphasize that my review was genuine and honestly reflected my experience as a Shoppydeals.co.uk user. I am a firm believer in freedom of expression and believe that customer reviews are essential in helping other consumers make informed decisions.
What confuses me even more is that even though my review has been deleted, other reviews are still showing up on Trustpilot. I want to remind you that there should be no censorship of my opinion or any other opinion. I see inconsistencies in the moderation of reviews on the Trustpilot.com platform.
This is concerning because there should be no censorship on reviews and it is essential for me to be able to share my reviews transparently on Trustpilot, a platform that wants to be a reliable review platform.
I’m amazed that positive reviews are regularly deleted, while negative reviews, some of which may be defamatory and derogatory, seem to remain online. This raises questions about Trustpilot’s credibility as an unbiased and transparent review platform.
Suggested solution:
The Trustpilot team should not censor my positive review and should re-upload it. It is a review platform that must be reliable, transparent and fair.
