Bank statement charge
What is the SHIPMENTPROTECT charge on my card?
Who charged you
ShipmentProtect monthly package protection membership from Asurifi Inc.
SHIPMENTPROTECT is ShipmentProtect, a monthly membership from Asurifi Inc. in Los Angeles that helps members get refunds or replacements for lost, stolen or damaged online orders. The charge is usually the membership fee, $29 a month in its own replies, after a trial that began when its offer was accepted at another shop's checkout.
How it can show on a statement
SHIPMENTPROTECT
Find out what it was
- 1
Search your inbox and spam folder for ShipmentProtect and Asurifi: ShipmentProtect says a confirmation email is sent when the membership starts.
- 2
Look for an online order or ticket purchase a few days before the first $29 charge: the trial starts at that checkout and the fee follows when it ends.
- 3
Check whether an earlier amount of $1, or a pending $29, sat on the card around a checkout: that was the authorization at sign-up, and the monthly fee follows when the trial ends.
- 4
Count back a month from each charge: the membership renews on about the same day every month.
- 5
Ask others who use your card whether they accepted package protection while buying something online.
- 6
Still a charge you did not agree to? File your complaint here. We write it with you and send it to ShipmentProtect, so you do not have to chase it yourself.
Not in any of your accounts? If nobody in your household made it, someone else may have used your card details. Your card issuer can stop the card, so the charges do not continue.
Why does it say “SHIPMENTPROTECT”?
ShipmentProtect is not the shop you bought from. Its offer appears on another shop's checkout or after the payment, often presented as package protection at no cost, and accepting it starts a trial of a ShipmentProtect membership with your card on file. Its terms say membership charges appear on statements as ShipmentProtect, so the line names the service, not the shop, the order or the tickets you bought. ShipmentProtect also says the membership is a separate subscription from any one-time package protection offered with your order.
The trial lasts a few days (five in ShipmentProtect's recent replies, ten in older ones), and unless it is cancelled the membership then renews every month. At sign-up the card can show a temporary authorization, often $1 and up to the full monthly price. It is released if the trial is cancelled in time; if not, the terms let ShipmentProtect capture it as the first monthly fee. Members in Canada and the UK are normally billed in their own currency, though the terms allow a charge in US dollars instead.
Why you might see this charge
- The monthly membership fee after the trial ended without being cancelled; ShipmentProtect's replies to customers put it at $29 a month.
- A temporary authorization at sign-up, often $1 and sometimes the full monthly amount; it is not a payment, but if the trial is not cancelled the terms let ShipmentProtect capture it as the first fee.
- An offer accepted on another shop's site after paying for concert or event tickets, clothes, shoes or electronics; many people say it looked like protection for that one order.
- A later month: the membership renews every month until it is cancelled, whether or not you ordered anything online.
- A failed payment tried again: the terms allow a retry on the same or a later day, or a smaller amount with the rest collected later.
- An offer accepted by someone else in your household on a shop's checkout page with your card.
Is SHIPMENTPROTECT legit?
ShipmentProtect is a real membership service run by Asurifi Inc. of Los Angeles. Members open a case for a lost, stolen or damaged online order and ShipmentProtect contacts the shop or carrier for them; if it cannot get a refund or replacement, its benefits plan says it pays $500 per order, subject to conditions and a limit of $2,000 in each year of membership. It says it is not insurance. A SHIPMENTPROTECT line is normally a charge for that membership.
Most complaints are about how the membership started: many people say the checkout offer looked like protection at no cost for a single order, or showed $0.00, and they did not expect a monthly fee. ShipmentProtect replies that the offer is optional, that the trial and the monthly price are shown at checkout and in the confirmation email, and that the membership is separate from protection a shop sells with your order.
Other charges people look up
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| PCH*INTELIUS | Intelius | PCH*INTELIUS is Intelius, a US people search and background report website in the PeopleConnect group, which also runs… |
| FANSCLUBZONE.COM | FansClub | FANSCLUBZONE.COM is FansClub, also called Join Fans Club, a paid sports cash back and rebate membership run by Smarty… |
| STP*DOC.PDFGURU | PDF Guru | STP*DOC.PDFGURU is PDF Guru, an online PDF editor and converter run by Lopofist Limited in Nicosia, Cyprus. |
| WWW.USE.AI | Use AI | WWW.USE.AI is Use AI, a website and app run by Use AI Inc. |
Questions about SHIPMENTPROTECT
What is the SHIPMENTPROTECT charge on my card?
It is the monthly fee for a ShipmentProtect membership, run by Asurifi Inc. Its terms say the charge appears as ShipmentProtect. The membership usually began as a trial offered on another shop's checkout page.
Why was I charged $29 by ShipmentProtect?
$29 is the monthly membership fee ShipmentProtect gives in its replies to customers. It is charged when the trial ends unless the membership was cancelled, and then every month. A pending $29 right at sign-up can be a temporary authorization; it is released if the trial is cancelled in time, and otherwise it can be taken as the first fee.
Is ShipmentProtect the same as the package protection I bought with my order?
No. ShipmentProtect says its membership is a separate subscription from any one-time package protection offered with an order, and it bills in its own name every month.
Is ShipmentProtect legit?
It is a real service run by Asurifi Inc. in Los Angeles that helps members get refunds or replacements for lost, stolen or damaged packages. Most complaints are from people who did not realise they had started a monthly membership.
What if I did not agree to a SHIPMENTPROTECT charge?
File a complaint on Complain.biz soon: ShipmentProtect's terms only consider refunds of charges made in the three months before cancellation. We write the complaint with you and send it to ShipmentProtect, so you do not have to chase it yourself.
Based on
- Terms and Conditions: ShipmentProtect Program of Asurifi Inc.; charges appear as ShipmentProtect; trials, authorizations, renewals, retries and refunds; Canada and UK addenda (ShipmentProtect)
- Frequently Asked Questions: a temporary authorization up to the full subscription price at sign-up (ShipmentProtect)
- Benefits Plan: $500 per order and $2,000 per year of membership; not an insurance plan (ShipmentProtect)
- ShipmentProtect by Asurifi: a monthly service for lost, stolen or damaged online purchases (ShipmentProtect)
- Customer reviews and ShipmentProtect's replies: $29 a month after a trial, offered at partner retailers' checkouts, separate from one-time package protection (Trustpilot)
- Wtf is ShipmentProtect package protection: a window after paying for an order (Reddit, r/Reverb)