Bank statement charge
What is a PDF Guru charge on my card?
Who charged you
PDF Guru an online PDF editor run by Lopofist Limited in Cyprus
STP*DOC.PDFGURU is PDF Guru, an online PDF editor and converter run by Lopofist Limited in Nicosia, Cyprus. The charge is usually a PDF Guru subscription that began with a small payment for one document, then renewed at the full plan price once the trial ended.
How it can show on a statement
STP*DOC.PDFGURUSTP*DOC.PDFGURU NICOSIA CYP
Find out what it was
- 1
Search your inbox, spam and promotions folders for PDF Guru and for the exact amount. PDF Guru sends a welcome email with login details at sign-up, and people report that the renewal price sits in small print at the bottom of the confirmation email.
- 2
Count back from the charge: people report the full price about seven days after a small first payment, and a monthly plan repeats every 28 days.
- 3
Remember whether you signed in with a Google account rather than an email and password, since a PDF Guru account can sit under that login.
- 4
Think about the last time you needed to convert, compress, unlock or sign a PDF in a hurry, such as a form you had to send.
- 5
Ask others who use your card, at home or at work, whether they paid to edit or convert a document.
- 6
Still a charge you did not agree to? File your complaint here. We write it with you and send it to PDF Guru, so you do not have to chase it yourself.
Not in any of your accounts? If nobody in your household made it, someone else may have used your card details. Your card issuer can stop the card, so the charges do not continue.
Why does it say “STP*DOC.PDFGURU”?
PDF Guru is sold by Lopofist Limited, a company registered in Nicosia, Cyprus. A statement that people have shared shows the PDF Guru name after the asterisk and NICOSIA CYP where a town and country usually go. The letters before the asterisk are not part of the PDF Guru name, so the brand you remember from the website may not be the first thing you read on the line.
Because the seller is outside your country, the charge can be in another currency or come with a foreign transaction fee from your own bank. PDF Guru's terms say payments are handled by outside payment processors, that depending on where you are you may be charged in a different currency, and that your own payment provider may add conversion fees.
Why you might see this charge
- A trial that turned into a paid plan: you paid a small amount to edit, convert or compress one file, and the full plan price followed when the trial ended.
- A renewal of the monthly plan. PDF Guru's own help pages describe it as a 28-day subscription, so it comes back every four weeks and the date moves a little earlier each calendar month.
- A yearly plan that renewed on its anniversary.
- A purchase by someone else in your household or at work who needed one PDF converted or signed with your card.
- A foreign transaction or currency fee from your bank next to the charge, because the seller is in Cyprus.
Is STP*DOC.PDFGURU legit?
PDF Guru is a real online tool for editing, converting and signing PDF files, run by Lopofist Limited in Cyprus, and a PDF Guru line normally means a payment on a PDF Guru account. Most complaints are about billing rather than the tools: many people report that they paid a small amount for one document, did not notice that it started a trial, and were charged the full plan price, often around 49.99 in their own currency, about a week later.
PDF Guru's terms say a trial converts to a paid plan unless it is cancelled before it ends, and that a reminder before the trial runs out is not guaranteed. Its refund policy lists accidental purchases among the cases it does not refund. Emails or ads that copy the PDF Guru name and ask for card details are a separate matter; check a charge against your own inbox and accounts.
Other charges people look up
| On your statement | Who charged you | What it usually is |
|---|---|---|
| SUPPORTPDFFILLER.COM | pdfFiller (airSlate) | SUPPORTPDFFILLER.COM is pdfFiller, the online PDF editor and form filler run by airSlate, Inc. |
| SCRIBD INC | Scribd | SCRIBD INC is Scribd, Inc., the company behind Everand, Scribd and Slideshare. |
| PCH*CLASSMATES.COM | Classmates | PCH*CLASSMATES.COM is a charge from Classmates, the school reunion and yearbook website run by PeopleConnect. |
| CHECKMYFILE.COM | Checkmyfile | CHECKMYFILE.COM is Checkmyfile, a UK credit report service run by Credit Reporting Agency Limited in Truro. |
| TRTHFDR*TRUTHFINDER.COM | TruthFinder | TRTHFDR*TRUTHFINDER.COM is TruthFinder, a US people search and background report website run by PeopleConnect. |
| D J*WSJ | The Wall Street Journal | D J*WSJ is Dow Jones & Company, the publisher of The Wall Street Journal, Barron's and MarketWatch. |
| CHEGG ORDER | Chegg | CHEGG ORDER is Chegg, the US homework help and study company. |
| WMT PLUS | Walmart | WMT PLUS is Walmart+, Walmart's paid membership for delivery and shopping perks. |
Questions about STP*DOC.PDFGURU
Is PDF Guru safe and legit?
PDF Guru is a real service run by Lopofist Limited in Cyprus. Most complaints are about billing, not the tools: a small payment for one document can start a trial that renews at the full plan price unless it is cancelled in time.
What is STP*DOC.PDFGURU NICOSIA CYP on my statement?
It is a payment to PDF Guru. Nicosia, Cyprus is where Lopofist Limited, the company that sells PDF Guru, is registered. The line usually follows a small payment you or someone with your card made to process a PDF.
Why did PDF Guru charge me again after I paid a small amount?
The small payment usually started a trial. If it was not cancelled before the trial ended, PDF Guru's terms say it turns into a paid plan at the full price. The monthly plan then renews every 28 days.
Why does my PDF Guru charge show a foreign fee?
PDF Guru is sold by a company in Cyprus, so many banks treat the payment as foreign and add a fee or convert the currency. PDF Guru's terms say you may be charged in a different currency depending on where you are, and that your own payment provider may add conversion fees.
What if I did not agree to a PDF Guru charge?
File a complaint on Complain.biz. We write it with you and send it to PDF Guru, so you do not have to chase it yourself.
Based on
- Terms and Conditions of Use: Lopofist Limited, trials, auto-renewal and currencies (PDF Guru)
- Subscription Terms: trial and automatic renewal (PDF Guru)
- FAQ: subscription plans, 28-day subscription, welcome email and Google sign-in (PDF Guru)
- Refund Policy (PDF Guru)
- STP*doc.pdfguru Nicosia CYP: a shared statement line after a small payment (Reddit, r/PDF)
- A 0.99 seven-day offer followed by a 49.99 charge (Reddit, r/PDF)
- Renewal price in small print in the confirmation email (Reddit, r/PDF)