Bank statement charge
What is the CHEGG ORDER charge on my bank statement?
Who charged you
Chegg homework help and study subscriptions
CHEGG ORDER is Chegg, the US homework help and study company. The charge is usually a monthly Chegg subscription renewing, such as Chegg Study or the Chegg Study Pack, which bundles Chegg Study, Chegg Writing and Chegg Math, billed to the card saved in a Chegg account.
How it can show on a statement
CHEGG ORDERCHEGG *ORDER
Find out what it was
- 1
Search your inbox and spam folder for emails from Chegg around that date: sign-up, trial and renewal emails name the plan and the amount.
- 2
Sign in to the Chegg account that uses your card and look at its active plans and their billing dates.
- 3
Ask the students in your household whether they use Chegg for homework help, writing or math, and on whose account.
- 4
Check earlier statements for the same amount on about the same day each month, which points to a renewing plan.
- 5
If the line is small and still pending, wait a few days: a check on a new card drops off without being charged.
- 6
Still a charge you did not agree to? File your complaint here. We write it with you and send it to Chegg, so you do not have to chase it yourself.
Not in any of your accounts? If nobody in your household made it, someone else may have used your card details. Your card issuer can stop the card, so the charges do not continue.
Why does it say “CHEGG ORDER”?
Chegg bills its subscriptions under its own company name followed by ORDER, so the line does not say which plan was charged. Recent lines can read CHEGG *ORDER. If your line also shows Santa Clara, CA, that is the California city where Chegg had its head office; Chegg has since closed that office.
Chegg now earns most of its money from monthly subscriptions and no longer sells print textbooks or eTextbooks, so a recent CHEGG ORDER line is usually a plan renewing. The amount is the best clue to which plan it was.
Why you might see this charge
- A Chegg subscription renewed: Chegg's terms say memberships renew automatically and the card on file is charged at the start of each renewal period until the plan is cancelled.
- A trial ended and moved to a paid plan at the promoted rate because it was not cancelled before the trial ended.
- A period that was charged before the plan was cancelled: Chegg's terms say fees are paid in advance and are not refunded after cancelling, unless something else was disclosed at purchase.
- A renewal after you thought you had cancelled, for example when the cancellation steps were not completed.
- A student in your household signed up for Chegg Study, Chegg Writing or Chegg Math with your card.
- A small pending amount that Chegg places to check a new card; it is not charged and drops off your statement.
Is CHEGG ORDER legit?
Yes. Chegg, Inc. is a US education company listed on the stock market, and CHEGG ORDER is how its own subscription charges show on statements, so the line is normally genuine Chegg billing for a plan on some account.
The question is usually whose account and which plan. A plan keeps renewing until it is cancelled, so a forgotten trial or a student's sign-up can run for months. Emails or texts that use Chegg's name and ask for card details or a payment through a link are a separate matter; check the charge against a Chegg account and your own inbox instead.
Other charges people look up
| On your statement | Who charged you | What it usually is |
|---|---|---|
| WMT PLUS | Walmart | WMT PLUS is Walmart+, Walmart's paid membership for delivery and shopping perks. |
| Amazon Prime Pmts | Amazon | Amazon Prime Pmts is Amazon's billing name for Prime payments, usually the fee for a Prime membership. |
| ROKU FOR | Roku | ROKU FOR is Roku, billing a streaming subscription you started on a Roku device, with the streaming company's name… |
| COMPLETESAVE.CO.UK | Complete Savings | COMPLETESAVE.CO.UK is Complete Savings, a paid cashback and discount club run by Webloyalty. |
| SQSP* INV | Squarespace | SQSP is short for Squarespace, the website builder and domain company. |
| Prime Video Channels | Prime Video | Prime Video Channels is Amazon billing for an add-on channel you subscribed to inside Prime Video, on top of Prime. |
| GOOGLE *YT Primetime | YouTube | GOOGLE *YT Primetime is YouTube, billed by Google, for a Primetime Channels subscription. |
| GOOGLE *Google One | GOOGLE *Google One is Google charging for a Google One plan: paid storage shared by Gmail, Drive and Photos. |
Questions about CHEGG ORDER
What is CHEGG ORDER on my bank statement?
It is a charge from Chegg, the homework help company, almost always a monthly subscription such as Chegg Study or the Chegg Study Pack renewing on the card saved in a Chegg account.
What does Santa Clara, CA mean next to CHEGG ORDER?
If your line shows Santa Clara, CA, that is the California city where Chegg had its head office. Chegg has since closed that office. A town on the line is the company's location, not where you or the student are.
Why was I charged by Chegg after I cancelled?
Chegg charges each period in advance, and its terms say fees already paid are not refunded after cancelling, so a charge taken before you cancelled usually stays. A charge for a new period after you cancelled means the plan was still active, for example because the cancellation was not completed, and that is a charge you can complain about.
Is a small pending CHEGG ORDER charge real?
It can be a check of a new card. Chegg's terms say it may place a pending charge to confirm a payment method, which is not charged and disappears from the statement.
What if I did not agree to a CHEGG ORDER charge?
File a complaint on Complain.biz. We write it with you and send it to Chegg, so you do not have to chase it yourself.
Based on
- State of Delaware open data: state employee card transactions (CHEGG ORDER and CHEGG *ORDER lines, and older CHEGG INC. and CHEGG *EDUCATION SVC lines)
- Chegg, Inc. annual report: Chegg Study Pack, Chegg Study, Chegg Writing and Chegg Math; monthly subscriptions; former head office in Santa Clara and its closure; print textbooks and eTextbooks no longer offered (Form 10-K)
- Chegg Terms of Use: memberships may renew automatically (copy of the clause)
- Chegg Terms of Use: trial memberships renew at the promoted rate (copy of the clause)
- Chegg Terms of Use: fees payable in advance and not refundable after cancellation (copy of the clause)
- Chegg Terms of Use: pending charge to confirm a payment method (copy of the clause)