Bank statement charge
What is COMPLETESAVE.CO.UK on my bank statement?
Who charged you
Complete Savings a paid cashback club run by Webloyalty
COMPLETESAVE.CO.UK is Complete Savings, a paid cashback and discount club run by Webloyalty. The charge is usually its monthly membership fee, which starts after a trial when someone accepts a cashback offer shown after paying for an online order at a partner retailer.
How it can show on a statement
COMPLETESAVE.CO.UKWEB.COMPLETESAVE.CO.UKGOTO.COMPLETESAVE.CO.UKCASH.COMPLETESAVE.CO.UK
6 more ways it shows
GO2.COMPLETESAVE.CO.UKWLY*COMPLETESAVE.CO.UKWWW.COMPLETESAVE.CO.UKCOMPLETESAVINGS.CO.UKCB.COMPLETESAVE.CO.UKCASH.COMPLETESAVE.CO.U
Find out what it was
- 1
Search your inbox and spam folder for "Complete Savings" to find the welcome email and your membership number.
- 2
Look at the online orders you placed in the weeks before the first charge, because the fee only starts after the trial: the offer appears after paying at a partner retailer, such as a travel, gaming or beauty site.
- 3
Sign in to the Complete Savings website with the email address and password set when the membership began (there is a forgotten password link), or open the Membership Pack email, which gives the start date.
- 4
Go back through your statements for the same amount repeating about every 30 days to see how long it has been running; because it renews every 30 days, the date moves slowly through the month.
- 5
Still a charge you did not agree to? File your complaint here. We write it with you and send it to Complete Savings, so you do not have to chase it yourself.
Not in any of your accounts? If nobody in your household made it, someone else may have used your card details. Your card issuer can stop the card, so the charges do not continue.
Why does it say “COMPLETESAVE.CO.UK”?
Most members join through an offer that appears after paying for an order on a partner retailer's website, so the charge comes from a name you never chose to shop with. Card statements cut long names short, so it shows the web name COMPLETESAVE.CO.UK with a short tag in front, such as WLY (for Webloyalty), WEB, GOTO, GO2, CASH, WWW or CB.
Some statements also mention Switzerland, because Webloyalty is registered in Nyon.
Why you might see this charge
- You accepted a cashback or reward offer shown after paying for an online order at a partner retailer, which started a membership with a trial period.
- The trial period ended and the monthly membership fee began.
- A membership started months or years ago has renewed every month since, often without anyone noticing.
- Someone else in your household accepted the offer while shopping online with your card.
Is COMPLETESAVE.CO.UK legit?
Real. Complete Savings is a paid membership run by Webloyalty, a company registered in Switzerland, and partner retailers explain the charge on their own pages.
Many members say they joined without realising it was a paid monthly subscription, after a cashback offer appeared at checkout. Check your own inbox and orders for the sign-up, and ignore links in unexpected messages about the membership.
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Questions about COMPLETESAVE.CO.UK
What is WEB.COMPLETESAVE or GOTO.COMPLETESAVE?
They are the same Complete Savings membership. Only the tag in front (WEB, GOTO, GO2, CASH, WWW, CB or WLY) changes; every version is the Complete Savings membership fee.
Why does a COMPLETESAVE payment mention Switzerland?
Complete Savings is run by Webloyalty, a company registered in Nyon, Switzerland, so some banks show Switzerland as the location of the payment.
How much does Complete Savings charge?
The fee is usually £18 (it was £15 before a price rise), and the exact amount is in the welcome email. It is taken every 30 days rather than on a fixed date, so the day shifts slowly through the month until the membership is cancelled.
What can I do about a Complete Savings charge I did not agree to?
File a complaint on Complain.biz. We write it with you and send it to Complete Savings, so you do not have to chase it yourself.
Based on
- Complete Savings: Billing Descriptor page
- GAME Help: Complete Savings
- MoneySavingExpert: refunds from Complete Savings