Bank statement charge
What is MAB RETAIL - ONLINE AP on my bank statement?
Who charged you
Mitchells & Butlers Toby Carvery, Harvester, All Bar One, Miller & Carter and other pubs and restaurants
MAB RETAIL is very likely Mitchells & Butlers Retail, the company behind Toby Carvery, Harvester, All Bar One, Miller & Carter and many other UK pubs and restaurants. ONLINE AP points to a payment made online or in one of its apps, such as a food order or a table booking.
How it can show on a statement
MAB RETAIL - ONLINE AP
Find out what it was
- 1
Search your inbox and spam folder for an order or booking confirmation from Toby Carvery, Harvester, All Bar One, Miller & Carter, Browns, Nicholson's, Vintage Inns or another of the group's brands, with the same amount.
- 2
Open the order and booking history in any pub or restaurant app on your mobile; many of the group's brands use My Account, where you can see bookings, orders and offers.
- 3
Think back to a meal out, a takeaway or a table booking on or just before that date.
- 4
If there are several lines on one day, add them up and compare them with what your table ordered.
- 5
Ask anyone who uses your card whether they ordered or booked at one of these pubs or restaurants.
- 6
Still a charge you did not agree to? File your complaint here. We write it with you and send it to Mitchells & Butlers, so you do not have to chase it yourself.
Not in any of your accounts? If nobody in your household made it, someone else may have used your card details. Your card issuer can stop the card, so the charges do not continue.
Why does it say “MAB RETAIL - ONLINE AP”?
Mitchells & Butlers runs most of its UK pubs and restaurants through Mitchells & Butlers Retail Limited in Birmingham, and the group shortens its own name to MAB: its accounts refer to that company as MAB Retail. So a payment can show MAB RETAIL instead of Toby Carvery, Harvester or the name of the pub. The same company publishes apps such as Harvester's, where you can book a table, order food to your table or order a takeaway.
Mitchells & Butlers does not publish its statement names, so the link rests on that shorthand and on public card records, which file MAB RETAIL - ONLINE AP as a restaurant payment. The line stops at 22 characters, where many card lines are cut off, so AP is most likely the start of a longer word such as APP. In the same records, payments to the pubs and restaurants mostly show the brand and often the place instead, such as TOBY CARVERY with a town.
Why you might see this charge
- Food or drinks ordered to your table through a Toby Carvery, Harvester or other Mitchells & Butlers app or website, paid on your card in the app.
- A takeaway or collection order placed in one of the brands' apps.
- A deposit paid when booking a table, which should come off the bill on the day.
- Several lines on the same day, for example when more than one order is placed during a visit.
- Someone else who uses your card ordering or booking at one of the group's pubs or restaurants.
Is MAB RETAIL - ONLINE AP legit?
Yes. Mitchells & Butlers is one of the UK's largest pub and restaurant groups, with more than 1,700 businesses, and Mitchells & Butlers Retail Limited is its main operating company, registered in Birmingham. A MAB RETAIL - ONLINE AP line is normally a real order, booking or deposit with one of its brands.
A company search also shows MAB Retail Ltd, a separate retail company registered in Leven in Fife; it is not part of Mitchells & Butlers. Messages that use a restaurant's name to offer vouchers or refunds through a link say nothing about this charge; check your own order emails and app history instead.
Other charges people look up
| On your statement | Who charged you | What it usually is |
|---|---|---|
| DD/BR | Dunkin' | DD/BR is Dunkin' and Baskin-Robbins: a store that sells both brands under one roof, usually run by a local franchisee. |
| DD *DOORDASH | DoorDash | DD *DOORDASH is DoorDash, the food and grocery delivery app. |
| IC* INSTACART | Instacart | IC* INSTACART is Instacart, the grocery delivery and pickup service that shops at local stores for you. |
| CTLP*CANTEEN VENDING | Canteen | CTLP*CANTEEN VENDING is Canteen, the vending and workplace snack company that is part of Compass Group, paid through a… |
| USCONNECT | USConnect | USCONNECT is USConnect, a nationwide network of vending and workplace food companies based in Greensboro, North… |
| OVGHOSP | OVG Hospitality | OVGHOSP or OVG HOSPITALITY is OVG Hospitality, the food and drink arm of Oak View Group, which runs concession stands… |
| 365 RETAIL MARKETS TROY MI | 365 Retail Markets | 365 RETAIL MARKETS TROY MI or 365 MARKET TROY MI means you paid at a self-checkout market, vending machine or… |
| UBER TECHNOLOGIES | Uber | UBER TECHNOLOGIES is Uber, the company behind Uber rides, Uber Eats delivery and the Uber One membership. |
Questions about MAB RETAIL - ONLINE AP
What is MAB RETAIL ONLINE on my bank statement?
It is very likely Mitchells & Butlers Retail, the company behind Toby Carvery, Harvester, All Bar One, Miller & Carter and other pubs and restaurants. The ONLINE part points to an order or booking paid online or in one of its apps.
What does ONLINE AP mean?
Mitchells & Butlers does not explain it. The line stops at 22 characters, where many card lines are cut off, so AP is most likely the start of a longer word such as APP. Either way it points to a payment made online or in an app, such as an order to your table, a takeaway or a booking deposit, rather than a card payment at the till.
Which restaurants are part of MAB?
Mitchells & Butlers brands include All Bar One, Browns, Castle, Ember Inns, Harvester, Miller & Carter, Nicholson's, O'Neill's, Premium Country Pubs, Sizzling Pubs, Stonehouse Pizza & Carvery, Toby Carvery and Vintage Inns.
Why does my statement show TOBY CARVERY one time and MAB RETAIL another?
In public card records, payments to the pubs and restaurants mostly show the brand and often the place, such as TOBY CARVERY with a town, while MAB RETAIL - ONLINE AP looks like a payment made online or in an app under the company name. Both point to Mitchells & Butlers.
What if I did not agree to a MAB RETAIL charge?
File a complaint on Complain.biz. We write it with you and send it to Mitchells & Butlers, so you do not have to chase it yourself.
Based on
- Staffordshire County Council: procurement card transactions (MAB RETAIL - ONLINE AP lines filed under eating places and restaurants; TOBY CARVERY and MILLER & CARTER lines for payments in restaurants)
- Mitchells & Butlers Retail Limited semi-annual financial statements: MAB Retail (Mitchells & Butlers)
- Mitchells & Butlers Retail Limited annual report and financial statements: 1,252 managed pubs and restaurants, My Account for bookings, orders and offers (Mitchells & Butlers)
- Our brands: more than 1,700 businesses, including All Bar One, Toby Carvery, Harvester and Browns (Mitchells & Butlers)
- Shareholder FAQs: MAB shares (Mitchells & Butlers)
- Harvester: Book, Order, Reward app, published by Mitchells & Butlers Retail Limited (Google Play)
- Harvester FAQs: booking deposits taken off the bill (Harvester)
- MITCHELLS & BUTLERS RETAIL LIMITED, company 00024542 (Companies House)
- MAB RETAIL LTD, company SC815917, Leven (Companies House)