While The Ritz-Carlton is renowned for its luxury and impeccable service, complaint data from our community has flagged several recurring issues that guests have encountered. Common complaints include incidents of harassment, subpar spa services in their Mexico City location, and unsatisfactory experiences with pool and lounge services. Guests often mention unprofessional staff behavior and infrequent maintenance of amenities.
To avoid these issues, we strongly advise guests to review and confirm service details before arrival, and communicate any specific needs or preferences clearly. If problems arise, contact management immediately, document all interactions, and gather evidence such as photos and records to support your case. Additionally, make sure to provide feedback directly to the hotel to help them improve their services.
Do you have a dispute or had a bad customer experience with The Ritz-Carlton? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to The Ritz-Carlton.
Our sentiment meter has detected that The Ritz-Carlton complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with The Ritz-Carlton, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 4, 2026
We have received 0 complaints about The Ritz-Carlton over the last 12 months. The graph below shows a monthly breakdown.
Curious about The Ritz-Carlton's track record in addressing complaints within the Hotels / Motels category? Dive into the all-time complaints data right here!
Helpful experiences shared by verified The Ritz-Carlton customers. Search, discuss and connect with other people in our community.
Complaint from Sara Alfaris on 08 February 2024 about The Ritz-Carlton.
Hello Hope this email finds you well. I’m staying at the Nile Ritz Carlton where we had an incident that I want to report. My booking reference from booking.com is 4269800452 I’ve checked in on February 2nd and have been ordering... Read more
Complaint from Alfredoreforma on 01 January 2024 about The Ritz-Carlton.
The Spa has not been functional for weeks. The pool has been drained and the steam/ sauna have not been operational for weeks. I am a resident at this ritz, and it has been months I have been telling them... Read more
Complaint from Elysses on 21 September 2023 about The Ritz-Carlton.
I’ve been sitting at the pool for one hour and 30 minutes ago, I had to go find someone to provide us service to order a drink. 30 minutes have passed and I am still waiting for my drink. Read more
Complaint from Cathy Van Dyk on 16 April 2022 about The Ritz-Carlton.
As an owner and resident of The Towers next door, my husband and I often have a glass of wine and nibbles at the Ritz lounge quite regularly. Yes it’s overpriced but we like the atmosphere. On Easter Friday we... Read more
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