The Good Guys Complaint Sentiment: Neutral

Our sentiment meter has detected that The Good Guys complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with The Good Guys, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 29, 2024

The Good Guys complaint process

Do you have a dispute or had a bad customer experience with The Good Guys? Submit your The Good Guys complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of The Good Guys.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional The Good Guys complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about The Good Guys?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

The Good Guys complaints chart

We have received 2 complaints about The Good Guys over the last 12 months. The graph below shows a monthly breakdown.

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The Good Guys complaint statistics

Curious about The Good Guys's track record in addressing complaints within the Consumer Electronics category? Dive into the all-time complaints data right here!

12
Total complaints
12
Open Complaints
0
Complaints pending
0
Complaints resolved
1.0
/10 12 ratings

How to contact the customer service of The Good Guys?

Below, you will find the contact information for the complaint department of The Good Guys. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1300-942-765
Contact form:

You can contact the customer service of The Good Guys by calling 1300-942-765. If you want to reach out to The Good Guys through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

The Good Guys reviews: (12)

Authentic experiences shared by our community for your benefit.

A washing machine faulty

Complaint from DD good guys Marsden Park on 09 August 2023 about The Good Guys.

I bought a machine at good guys Marsden Park on the 30th of July and it was delivered on the 31st of July. Since the machine came i washed with it twice both times the clothes came out dump wet... Read more

Comments: 0
Rating:

One lady

Complaint from Tammy Smith on 13 July 2023 about The Good Guys.

Warrawong good guys NSW. An older lady I thought spoke to me quite rudely. She didn’t like me asking if they match prices. I even showed her the sunbeam oven on line. She kept saying nooooo we don’t match with... Read more

Comments: 0
Rating:

product never arrived

Complaint from mfoster on 19 November 2022 about The Good Guys.

Ordered coffee machine on 14.11 and paid for next day delivery ,it never arrived and Good Guys customer service was terrible as was the instore help.The chat bot is hopeless and should be shut down. i have now cancelled the transaction... Read more

Comments: 0
Rating:

Exess Installation costs

Complaint from No More good guys for us on 25 August 2022 about The Good Guys.

This will end our relationship with the Good Guys We will let people know not to associate the sale of the product for example an air conditioner With being tricked into paying for an installation Of which the good guys... Read more

Comments: 0
Rating:

Excessive charge of installation added on

Complaint from Ripped off but never shop there again on 18 August 2022 about The Good Guys.

Hello We have purchased the package of Air Conditioner and Installation Sales order S0860387257 THIS WAS Air Conditioner $1599.00 I am ok with this Installation $869.00 plus and add on of $550 by the tradesperson The tradesmant visited the home at... Read more

Comments: 0
Rating:

fridge

Complaint from forcella@bigpond.com on 31 July 2022 about The Good Guys.

delivery would not take up to apartment what is the point of buying from good guys Read more

Comments: 0
Rating:

new dishwasher not working

Complaint from 933501730 on 20 July 2022 about The Good Guys.

dishwasher not working. have complained to Joondalup and distributor. they promise to call back yet nothing. dishwasher purchased 2622. if i don't get service i will go the Dept of Commerse. Read more

Comments: 0
Rating:

apple computer

Complaint from chrisreyncvs21@gmail.com on 04 June 2022 about The Good Guys.

docket number 912680121 apple mac pro14 took this computer home set it up no problems next day would not except finger print or codes took back to store alex reset computer went home same thing happened returned to store tol... Read more

Comments: 0
Rating:

apple computer

Complaint from head injury on 02 June 2022 about The Good Guys.

docket numberD0912680121on the 31052022 i purchased apple macbook pro 14 set it up next day would not except finger print or code returned to store alex reset it returned home same issue returned to store ale just gave me apples... Read more

Comments: 0
Rating:

Poor attitude

Complaint from Docin oz on 31 March 2022 about The Good Guys.

Purchased a washing Machine yesterday paid in full, rang today to inquire about delivery time tomorrow,told i will be informed between 6 6 30 this evening, I suggested to place a note on delivery docket to please deliver... Read more

Comments: 0
Rating:

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