JB Hi-Fi complaint?

Do you have a dispute or a bad customer experience with JB Hi-Fi? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

JB Hi-Fi customer service for orders, returns, faulty goods, payments and complaints runs through live chat and the online request options on the JB Hi-Fi help pages, linked in the contact details above. The JB Hi-Fi phone number, 13 52 44, is a sales and product-help line, so it suits questions about products more than an existing order. Have your order or receipt number, the serial number of the product and the purchase or delivery date ready.

Start your complaint here as well, and we push it out to JB Hi-Fi by email, social media and printed letters.

To return a faulty product to JB Hi-Fi, take it back to a JB Hi-Fi store with the receipt, or for an online order use the faulty goods request on the JB Hi-Fi help pages. Under the Australian Consumer Law, a major fault entitles you to choose a refund or a replacement, and a minor fault can be fixed with a repair, replacement or refund, whatever the manufacturer's warranty says and whether or not you bought an extended warranty. Bring the box and accessories if you still have them, but the receipt or order number is the key document.

The consumer guarantees apply to the retailer, so you can ask JB Hi-Fi to deal with the claim itself rather than the manufacturer. Told to take it up with the manufacturer instead? We help you write the consumer guarantee claim in minutes through our complaint process, drawing on thousands of complaint letters that actually worked.

To get a refund from JB Hi-Fi, first work out what kind of refund it is. For a faulty product, the consumer guarantees under the Australian Consumer Law apply; for a change of mind, the JB Hi-Fi returns policy on its help pages decides whether a refund is possible, because the law does not require one. For an online order that never arrived or arrived damaged, use the order help request with the order number, the tracking details and photos.

Marketplace items are sold by third-party sellers through the JB Hi-Fi website, so check the seller named on your order, because returns and refunds for those items follow the Marketplace terms. Keep the order confirmation and your card statement, and note the date any refund was promised.

To complain to JB Hi-Fi head office, write to the JB Hi-Fi support office in Southbank, Melbourne; the full address is in the contact details at the top of this page. Give the order or receipt number, the store or the delivery date, what went wrong, the reference numbers from earlier chats or requests, and the outcome you want, such as a refund, a replacement or a repair. Send it by a tracked method and keep a copy. For a problem at one store, JB Hi-Fi also has a separate store feedback route on its help pages.

Open a case with us as well: our trained AI keeps coaching you on what to send head office next and when to push again.

Almost certainly not. JB Hi-Fi warns about texts from senders such as "JBStore" saying you have won a prize, gift card surveys, and fake sites reached through Google ads that show a spinning prize wheel. It says it never asks for personal or banking details in messages you did not ask for. A demand to pay a debt or tax bill in JB Hi-Fi gift cards is another known scam.

Nothing has been reported about JB Hi-Fi here yet. Our research shows what typically goes wrong at big electronics retailers: faulty products passed between the store and the manufacturer, refunds for online orders that are slow to appear, deliveries that arrive late or damaged, confusion between an extended warranty and the rights the law already gives, and Marketplace orders from third-party sellers that are hard to return.

Sent to the manufacturer with a faulty TV or laptop? Be the first to report it: your case opens the record for the next JB Hi-Fi shopper with the same fault.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of JB Hi-Fi through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with JB Hi-Fi can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.