The Good Guys complaint: product never arrived

Name: product never arrived
Item: The Good Guys
Rating: 1
Author: mark

Open 19 Nov 2022 155 views Consumer Electronics

File your The Good Guys complaint How does Complain.biz work?

Filed 19 Nov 2022 by mark

Ordered coffee machine on 14.11 and paid for next day delivery ,it never arrived and Good Guys customer service was terrible as was the instore help.The chat bot is hopeless and should be shut down.
i have now cancelled the transaction on Afterpay.
i will never purchase again from GG.

File your complaint

Report

Spam, offensive, not about this company, or it contains someone's private details? Tell us and a person looks at it.

Reason

What is wrong?

Your email (optional, if we may ask you something)

Case details

Status: Open
Company: The Good Guys
Filed: 19 Nov 2022
Rating: 1/5
Desired resolution: Answer the emails,get a proper resolution team in place.customers should not be treated this way.
Problem: Paid next-day delivery never arrived
About: coffee machine

Progress

Filed
Company notified
Company replied
Resolved

19 Nov 2022 Complaint filed and published
19 Nov 2022 Message from Bizzy: we notified The Good Guys about this complaint.

See all 12 The Good Guys complaints

Discussion

0 comments

No comments yet. Been through something similar with The Good Guys? Start the discussion above.

More The Good Guys complaints

View all 12

One lady

Warrawong good guys NSW. An older lady I thought spoke to me quite rudely. She didn’t like me asking if…

13 Jul 2023

Exess Installation costs

This will end our relationship with the Good Guys We will let people know not to associate the sale of…

25 Aug 2022

Concierge service Loan fridge delivery

I made a claim through Concierge after my fridge broke down (Case No. 7083983. It was referred to The Good…

18 Feb 2022

Wronged by The Good Guys too?
Make it sting!

Launch complaint