Uninvited text messages
Complaint from carlopegorini45@gmail.com on 09 January 2024 about Tap 2 Bill.
I have been billed for the last 7 months a total if £236.93 Read more
Tap 2 Bill Complaints Service & Advice
Most Common Tap 2 Bill Complaints and Tips
While Tap 2 Bill provides services aimed at simplifying mobile billing, complaint data from our community has highlighted several common issues. Users frequently report uninvited text messages and premium charges appearing on their phone bills, often without their knowledge or consent. Additional issues include unauthorized collections and charges on their accounts, sometimes affecting even underage users.
To avoid these problems, we strongly advise customers to review their mobile bills regularly, promptly dispute any unknown charges, and consider setting up account protections. If unwanted charges occur, immediately contact customer service to resolve the issue and document all interactions for future reference.
How and why file a complaint about Tap 2 Bill?
Do you have a dispute or had a bad customer experience with Tap 2 Bill? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Tap 2 Bill.
Tap 2 Bill Customer Sentiment: Neutral
Our sentiment meter has detected that Tap 2 Bill complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Tap 2 Bill, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 3, 2026
Tap 2 Bill complaints chart
We have received 0 complaints about Tap 2 Bill over the last 12 months. The graph below shows a monthly breakdown.
10
9
8
7
6
5
4
3
2
1
0
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Media uploaded by our community
Tap 2 Bill complaint statistics
Curious about Tap 2 Bill's track record in addressing complaints within the Telecom category? Dive into the all-time complaints data right here!
18
Total complaints
18
Open Complaints
0
Complaints pending
0
Complaints resolved
1.1
18 ratings
Bad reviews about Tap 2 Bill: (18)
Helpful experiences shared by verified Tap 2 Bill customers. Search, discuss and connect with other people in our community.
Premium charges
Complaint from Charliefp on 11 May 2022 about Tap 2 Bill.
Tap 2 Bill have scammed hundreds £££ out of me for premium charges added to my phone bill each month I didn't sign up for Read more
Being charged £15.00 on top of my o2 bill
Complaint from Katharine36 on 03 March 2022 about Tap 2 Bill.
I have been charged £15.00 on top of my o2 phone bill which is only supposed to be £10.41 a month I want a refund please many thanks Katharine swallow Read more
Tap2bill scammed me
Complaint from Tap2bill taken 720 over 2 years on 15 February 2022 about Tap 2 Bill.
tap2bill have scammed me out of £720 over a 2 year period by applying charges through my vodafone contact that I did not agree to Read more
I am being charged £1.50 for text messages I don't want.
Complaint from ChrisC on 04 December 2021 about Tap 2 Bill.
I got a text message from 4130 Kinetic Alerts saying I would be provided with 3 SMS s a week for £4.50. I am not sure how or why I am getting these. I want them to stop. Phone number 07727... Read more
Charging my 12 year old son every month as far back as June 2021
Complaint from Smith 83 on 15 October 2021 about Tap 2 Bill.
My son has been charged every month from tap2bill as Far back as June 2021. I was unaware of this until I looked at when his bill was going up every month Read more
Charged Payment taken for Items I did not purchase
Complaint from Wilisoni Paula on 27 August 2021 about Tap 2 Bill.
On or about August 2019, I went to the O2 Office based in the Clarendon Centre (Off the High Street in Oxford); to complain about services which I did not require to be purchased and which was charged to my... Read more
Money taken out of my o2 account with out my knowledge
Complaint from Mrsbucket on 30 June 2021 about Tap 2 Bill.
4.17 pence has been take out of my o2 account since 2019 I have not signed up to this or no of the company until I contacted o2 I am a pensioner so this has been very expensive on my... Read more
Charges not subscribed to.
Complaint from Josephine Urquhart-Potts on 26 October 2020 about Tap 2 Bill.
57 charges of £1-50 applied to my wife mb account over 5 months. June to October. Totals £85-50 She has no knowledge of these and did NOT subscribed to them. She is 80 and has severely restricted sight. Read more
o2 mobile phone
Complaint from pavlov on 08 August 2020 about Tap 2 Bill.
SCAM tap2bill .. Read more
Why use our complaint platform?
✅ 10 years experience in successful complaint resolution
✅ We will make sure that your complaint receives the attention it deserves📢
✅ Get help from our community, and help other people to make better choices
✅ 100% verified reviews from real people
