StarTrack complaint?

Do you have a dispute or a bad customer experience with StarTrack? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

StarTrack customer service is on 13 23 45, and the StarTrack help pages on the Australia Post website, linked at the top of this page, have online enquiry forms along with help on tracking, missed deliveries, redelivery and parcel collection. Have the consignment or tracking number ready, plus the retailer's order number and the delivery address. If you are the receiver, the retailer who sent the parcel holds the delivery contract with StarTrack, so tell them about the problem as well.

Parcel late, damaged or missing? Start your complaint here too, and we push it out to StarTrack by email, social media and printed letters.

When StarTrack misses a delivery, the card or notification it leaves usually says where the parcel has gone and how to arrange redelivery or collection, and the StarTrack missed delivery and redelivery help on the Australia Post website explains the options. Check the tracking with your consignment number to see the status and the time of the attempt. If you were home at that time, write it down, screenshot the tracking entry and keep any doorbell or camera footage, and raise it with StarTrack customer service on 13 23 45 and with the retailer.

Attempt recorded while you were at home? Take it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to send StarTrack and the retailer, and when to push again.

A claim for a lost or damaged StarTrack parcel is usually made by whoever sent it, because the delivery contract is between StarTrack and the sender. As the receiver, tell the retailer straight away and ask them to lodge the claim or send a replacement, and give them the consignment number, photos of the parcel and its contents, and the tracking history. Keep the packaging until the matter is settled.

For a parcel shown as delivered that you cannot find, check with neighbours and any safe place, and report it to StarTrack customer service and the retailer with the tracking screenshot and the delivery address. Ask each of them for a reference.

Yes: the Commonwealth Ombudsman, acting as the Postal Industry Ombudsman, can look into complaints about Australia Post and StarTrack in Australia, including lost, damaged or delayed parcels and the way a complaint was handled. The Postal Industry Ombudsman generally expects StarTrack to have had the chance to put things right first, so keep a record of every call, enquiry reference and tracking update.

Parcel lost or damaged on the way? We help you write the complaint in minutes, with the consignment number and the tracking history set out.

Nothing has been reported about StarTrack here yet. Our research shows what typically goes wrong at parcel and freight carriers in Australia: deliveries recorded as attempted while the receiver was home, parcels marked as delivered that never arrived, tracking that stops updating, damaged or lost parcels, redelivery and collection that are hard to arrange, and claims passed back and forth between the carrier and the retailer.

Card left while you were home all day? Be the first to report it: your case opens the record for the next StarTrack receiver with the same missed delivery.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of StarTrack through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with StarTrack can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.