Safaricom Complaint Sentiment: Neutral

Our sentiment meter has detected that Safaricom complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Safaricom, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 28, 2024

Safaricom complaint process

Do you have a dispute or had a bad customer experience with Safaricom? Submit your Safaricom complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Safaricom.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Safaricom complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Safaricom?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Safaricom complaints chart

We have received 1 complaints about Safaricom over the last 12 months. The graph below shows a monthly breakdown.

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Safaricom complaint statistics

Curious about Safaricom's track record in addressing complaints within the Telecom category? Dive into the all-time complaints data right here!

2
Total complaints
2
Open Complaints
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Complaints pending
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Complaints resolved
1.5
/10 2 ratings

How to contact the customer service of Safaricom?

Below, you will find the contact information for the complaint department of Safaricom. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
0722000000
Contact form:

You can contact the customer service of Safaricom by calling 0722000000. If you want to reach out to Safaricom through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Safaricom reviews: (2)

Authentic experiences shared by our community for your benefit.

Mpesa reversal delay

Complaint from Chemutai on 27 June 2023 about Safaricom.

Yesterday on the 26June I sent sh1550 money to another till number and I immediately asked for a reversal ,I went to one of the customer service branch and I was promised to be assisted within 6 hours,it's now 25hrs... Read more

Comments: 0
Rating:

Bought Easy Talk airtime and SMS, never got what I bought

Complaint from pmkariuki on 25 September 2022 about Safaricom.

On 24th September 2022 at 8:42 AM, I bought EasyTalk (Airtime and SMS) KES 500 from my MPESA line 0722801309. I never got the package. Yesterday, 24the September 2022, I reported twice through the toll free line 100 and today... Read more

Comments: 0
Rating:

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