Felix Mobile complaint?

Do you have a dispute or a bad customer experience with Felix Mobile? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Felix Mobile customer service runs by chat, in the felix app or on the Felix website, with an Australian-based team seven days a week. Felix has no live phone support: for a complaint, its complaints page also lists a complaints email address, shown in the contact details at the top of this page, and a voicemail line. Have your mobile number and account email ready, and save each chat transcript.

Charge you do not recognise or a transfer stuck? Start your complaint here alongside the chat: we push it out to Felix Mobile by email, social media and printed letters.

Felix Mobile plans have no lock-in contract: the subscription renews each month until you pause or cancel it in the felix app. If you are moving your number to another provider, the transfer to the new provider ends the Felix service on that number, and cancelling the service before the transfer can mean losing the number.

Screenshot the cancellation confirmation with the date, and check the next bank or card statement for any charge after it.

Charged after you cancelled? Raise it through our complaint process: we help you write the complaint in minutes, with the cancellation date and the charge side by side.

Felix Mobile says your current service keeps working until a number transfer to felix is complete, and that the switch is done when the old provider's SIM stops working; felix then confirms it in the app, by push notification and by email. If the transfer stalls, check that the account details you gave match what your old provider holds, keep the old service active, and ask Felix in chat for the status and a reference.

For an eSIM, keep the activation screen and any error message, and note which phone and which step it stopped at.

Yes. Felix Mobile is a member of the Telecommunications Industry Ombudsman (TIO) scheme, which covers phone and internet complaints from people and small businesses in Australia. The TIO generally expects Felix to have had the chance to put things right first, so keep a record of every chat, email and reference.

Bill or transfer dispute to raise? Our trained AI opens a case for you and keeps coaching you on what to send and when to push.

Not if it asks for your PIN, your password or a one-time passcode. Felix says it will never call you and ask for these, and scammers can fake the caller ID so a call seems to come from a trusted or local number, even your own. Never read out a code you did not request.

Nothing has been reported about Felix Mobile here yet. Our research shows what typically goes wrong at app-based mobile providers in Australia: number transfers and eSIM activations that stall, charges after a plan was cancelled or paused, patchy data in some areas, roaming or international add-on charges that come as a surprise, and account problems that are slow to sort out by chat alone.

Charged after pausing your plan, or a transfer stuck halfway? Be the first to report it: your case opens the record for the next Felix customer with the same problem.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Felix Mobile through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Felix Mobile can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.