Southern Phone complaint?

Do you have a dispute or a bad customer experience with Southern Phone? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Southern Phone customer service can be reached on 13 14 64 or by email at info@southernphone.net.au, and the Southern Phone website has help pages for account and service questions. Southern Phone also has a separate complaints team, and its complaints email is in the contact details at the top of this page. Have your account number, the service address and the reference number of any earlier contact ready.

Charged for a service you did not order? Start your complaint here and we push it out to Southern Phone by email, social media and printed letters.

Yes: Aussie Broadband bought the AGL telco business that included Southern Phone, and the purchase was completed on 15 June 2026. Southern Phone's website says that from July 2026 services are being transferred to Energy Telco (South) Pty Ltd, trading as Southern Phone Company and part of the Aussie Broadband group, and that plans stay the same. While the move to new ownership is under way, Southern Phone has put sales of new SIM plans and new connections on hold.

Keep the notices about the transfer and your last bill from before it, so you can compare the plan, the price and the inclusions afterwards.

Bill after the transfer not matching the plan you had? We help you write the complaint in minutes, with the old and new bills set out side by side.

To cancel a Southern Phone service, call 13 14 64 and ask Southern Phone to confirm in writing the date the service ends and any charges still to come. Moving to another provider works differently: the new provider usually arranges the connection, and a mobile number should be ported to the new provider before the Southern Phone service is closed, or the number can be lost. Check your plan for any handset, modem or other equipment payments that fall due when you leave.

Keep the cancellation confirmation and check the final bill against it, line by line.

Charged after the date your service ended? Bring it to us through our complaint process: our trained AI opens a case for you and keeps coaching on what to reply and when to push again.

Yes: in Australia, the Telecommunications Industry Ombudsman (TIO) takes complaints from people and small businesses about their phone and internet problems, and Southern Phone is a member of its scheme. The TIO generally expects Southern Phone to have had the chance to put things right first, so keep a record of every contact, with dates and reference numbers.

Fault or charge you want set out properly? Start the case with us, and our community of consumers can advise you on what to send next.

Nothing has been reported about Southern Phone here yet. Our research shows what typically goes wrong at regional phone and internet providers: nbn and satellite connections that drop out or slow down in the evening, faults on copper lines and satellite dishes that take more than one visit to fix, bills with charges that do not match the plan, mobile number transfers that fail, and charges that continue after a service is cancelled.

Line fault that keeps coming back, or a bill that does not add up? Put the first case on record: it opens the record for the next regional customer with the same trouble.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Southern Phone through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Southern Phone can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.