While Ruby Slots offers gaming entertainment to its users, complaint data from our community has highlighted several recurring issues with the company's payout processes. Common complaints include prolonged delays in processing withdrawals, denials of withdrawal requests without clear reasons, and unresponsive customer service. Customers also report their accounts being blocked when attempting to withdraw winnings and significant difficulties in receiving their funds after multiple attempts.
To avoid these issues, we strongly advise customers to thoroughly read Ruby Slots' withdrawal policies and ensure all required documentation is accurately submitted. Monitor your account and withdrawal status regularly, and if you encounter problems, promptly contact their customer service while documenting all interactions. Consider using multiple communication channels to get quicker responses, and if necessary, escalate unresolved issues to external consumer protection organizations.
Do you have a dispute or had a bad customer experience with Ruby Slots? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Ruby Slots.
Our sentiment meter has detected that Ruby Slots complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Ruby Slots, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on November 1, 2025
We have received 2 complaints about Ruby Slots over the last 12 months. The graph below shows a monthly breakdown.
Curious about Ruby Slots's track record in addressing complaints within the Gambling category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Ruby Slots. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Ruby Slots by calling +1-866-385-7167. For Ruby Slots support through email, send your inquiry to help@rubyslots.com. If you want to reach out to Ruby Slots through their own website, you can use their contact form.
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Helpful experiences shared by verified Ruby Slots customers. Search, discuss and connect with other people in our community.
Complaint from Jamih on 13 June 2025 about Ruby Slots.
I won money sent the everything documents they ask for .sent them in to casino they said they got all documents and now saying casino does do credit union bank. My bank did have a swift code Read more
Complaint from avmtgfhkdz on 10 November 2024 about Ruby Slots.
I've been waiting for far longer than I should for my withdrawal to go through. Everything has been verified and the deposit has been made. Read more
Complaint from Mayleigh on 04 July 2024 about Ruby Slots.
I won 600 dollars and was told I could only withdraw 100 because it was a promotion but I needed to deposit 10 to receive the withdrawal so I did I deposited 10 and withdrew 100 and only received 12... Read more
Complaint from jennschillin@gma on 13 May 2024 about Ruby Slots.
Won 460.00 on this site yesterday. When I tried to withdraw it said I needed litecoin wallet and a deposit of 10 in the wallet to verify its mine. It took me 24 hours to set up wallet and when... Read more
Complaint from AHENRY1979 on 01 May 2024 about Ruby Slots.
I made my deposit, verified my account and now I can't withdraw the $150 nor can I get in touch with anyone. All of there phone numbers are disconnected and they have not bothered to reply to my emails. Read more
Complaint from Bsbybycks on 14 April 2024 about Ruby Slots.
I have won $131 and some change on your game and now I can't withdraw my money unless I pay and that isn't fair or right cause I won it fare and square I did everything that was needed to... Read more
Complaint from annvalentine on 12 March 2024 about Ruby Slots.
I have,tried for several weeks and send thr required documents for withdrawal. Icontur to get the response that documents are being verified and it,will only take a few minutes. Nothing happens and I am right back to step 1... Read more
Complaint from 39csyenrgp on 05 March 2024 about Ruby Slots.
I verified my accounts and crypto account verified myself and deposited several times and when I won they not only not paid me but shut down my account completely I can't log in nor can I contact them and they... Read more
Complaint from Kat197071 on 06 February 2024 about Ruby Slots.
I've won 100 from RUBY SLOTS and my account has been verified. They took my winnings 2 weeks ago and now they are stalling the payout process again. I use crypto they say 15 minutes for withdrawal but just talked... Read more
Complaint from Mattbw73 on 04 February 2024 about Ruby Slots.
I deposited money to play on their site and I won $1500. On the 12/28/2023. Tried cashing out . They said , we don’t cash out to joint bank accounts, ok I went out got a bank account in my... Read more
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