Ruby Slots complaint: Withdraw rude

Last night I played the wagering through and I sit alot of time in to play it through when I ask this Sharon can I please talk to a manger she was so rude and still I can’t cash out my money I won 3290 with the 180 chips they have me I did everything as it sepouse to be nobody help me they took the 3290 and left me a 100 then I won again and took again 110 I played through the night gamble praying because God knows how much I needed that money I hurt my back can’t walk I must go for a operation then I will learn to walk again I’m busy with a divorce I lose my job because of my back why do you give people money to play and then take it all away again and the agent was so rude still I cantevwn withdraw the 50 that left because my ID get rejected and I don’t know how to use Bitcoin account and still nobody to help me is this how you get customers and then just to be rude