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Petco complaints
Petco Complaint Sentiment: Negative
Our sentiment meter has identified a 100% increase in complaints about Petco over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Petco's offerings.
Sentiment data last updated on April 25, 2024
Petco complaint process
Do you have a dispute or had a bad customer experience with Petco? Submit your Petco complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Petco.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Petco complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Petco?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Petco complaints chart
We have received 2 complaints about Petco over the last 12 months. The graph below shows a monthly breakdown.
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Petco complaint statistics
Curious about Petco's track record in addressing complaints within the Pets / Animals category? Dive into the all-time complaints data right here!
5
Total complaints
5
Open Complaints
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Complaints pending
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Complaints resolved
1.2
5 ratings
How to contact the customer service of Petco?
Below, you will find the contact information for the complaint department of Petco. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
877-738-6742
Contact form:
You can contact the customer service of Petco by calling 877-738-6742. If you want to reach out to Petco through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Petco reviews: (5)
Authentic experiences shared by our community for your benefit.
Nasty rude employees, lies, never have Crickets when they tell you they do on the phone right before going!!!
Complaint from Krisrynoel on 06 September 2023 about Petco.
Not the first time about the 7th time. I call ahead to check on large quantities of live crickets. I was told Everytime I called they definitely had them. I went there right after calling each... Read more
PetCo Rewards
Complaint from kls76210 on 19 December 2022 about Petco.
I am a Pals Reward member and have been for quite some time. I kept getting these emails about your tenth bag of dog food free. I signed into my Pal Reward account several times and there didn't... Read more
Added Exclusions to the 10% off Pickup Promotion
Complaint from KimmyCupp on 13 September 2022 about Petco.
I selected shop now for the 10% off pickup promotion and searched the list of approved items to find my bag of dog food. I am now being told that my specific brand of dog food is on the exclusion... Read more
rude and lazy
Complaint from petco on 24 May 2022 about Petco.
went to buy crickets on monday, may 23, 2022. There were 2 workers standing and talking at front of store. I said I needed crickets and they said they didn't have any more help so they were not doing... Read more
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