While Banfield Pet Hospital provides various veterinary services for pets across the country, complaint data from our community has flagged several recurring issues. Common complaints include difficulty in establishing personal contact with veterinarians, charges for unreadable x-rays, and being referred to another facility for additional x-rays. Customers also report poor customer service and issues with appointment scheduling.
To avoid these problems, we strongly recommend customers confirm their appointment details well in advance and request clear communication with the veterinary staff. Additionally, always ask for a second opinion on x-rays or any additional procedures and keep a record of all interactions and services provided.
Do you have a dispute or had a bad customer experience with Banfield? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Banfield.
Our sentiment meter has detected that Banfield complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Banfield, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on November 1, 2025
We have received 0 complaints about Banfield over the last 12 months. The graph below shows a monthly breakdown.
Curious about Banfield's track record in addressing complaints within the Pets / Animals category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Banfield. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Banfield by calling 888-649-2716. For Banfield support through email, send your inquiry to banfieldcares@banfield.com. If you want to reach out to Banfield through their own website, you can use their contact form.
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Helpful experiences shared by verified Banfield customers. Search, discuss and connect with other people in our community.
Complaint from mcarwins4579 on 11 November 2022 about Banfield.
I took my cat in because Bayfield would not renew a claro mix prescription. Then I was told that since I couldn't pay an additional office visit fee, they would not give me flavonoids for my cat. I... Read more
Complaint from missmichele on 19 August 2022 about Banfield.
Brought our dog to this clinic due to the dog vomiting and possible of eating plastic and was advised at the vet clinic of having to do an xray to check further and when this was discussed , we... Read more
Complaint from Kathrina Johnson on 29 July 2022 about Banfield.
I have scheduled an appointment for my new Cat Kimchi and was scheduled for 72322. I representative bybthe name of Eddie called me to appointment and I asked if I can bring my 2 other cats who are already... Read more
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