Burnt charger whole
Complaint from Alfie74837483 on 16 February 2025 about Oculus.
Charging port has completely melted after putting it on charge Read more
Oculus Complaints Service & Advice
Most Common Oculus Complaints and Tips
While Oculus has gained popularity for its virtual reality products, complaint data from our community has flagged several recurring issues that users have experienced. Common complaints include unauthorized purchases, difficulties in obtaining replacements for faulty headsets, and persistent software issues with the Oculus Quest 2. Additionally, customers have reported problems with account suspensions and frustrations regarding refunds for both the hardware and purchased games.
To avoid these issues, we suggest keeping close tabs on your purchase history and ensuring account security by setting up two-factor authentication. If you encounter problems, reach out to customer support immediately, document all interactions, and keep records of purchase receipts and any correspondence. For defective units, note the return and replacement timelines and follow up as needed to ensure timely resolutions.
How and why file a complaint about Oculus?
Do you have a dispute or had a bad customer experience with Oculus? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Oculus.
Oculus Customer Sentiment: Neutral
Our sentiment meter has detected that Oculus complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Oculus, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on November 1, 2025
Oculus complaints chart
We have received 1 complaints about Oculus over the last 12 months. The graph below shows a monthly breakdown.
10
9
8
7
6
5
4
3
2
1
0
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Media uploaded by our community
Oculus complaint statistics
Curious about Oculus's track record in addressing complaints within the Consumer Electronics category? Dive into the all-time complaints data right here!
9
Total complaints
9
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
9 ratings
How to contact the customer service of Oculus?
Below, you will find the contact information for the complaint department of Oculus. To amplify the impact of your complaint, please use our complaint form.
Contact form:
If you want to reach out to Oculus through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Bad reviews about Oculus: (9)
Helpful experiences shared by verified Oculus customers. Search, discuss and connect with other people in our community.
Unauthorized purchase
Complaint from Bridge on 29 May 2023 about Oculus.
I was charged over $160 dollars on my chime account that I did not authorize. I have since gotten a new card but the charges are still on my account. Read more
Oculus replacement
Complaint from Hello123 on 17 November 2022 about Oculus.
Oculus have been fixingreplacing my oculus for the last 6 months now. There was a problem with the headset and the left controller. I sent it all off, they returned my controllers untouched and a new (refurbished) head set. I was... Read more
Oculus Quest 2 software issue
Complaint from Tanni32 on 02 September 2022 about Oculus.
Oculus quest 2 headset can't pair to the Oculus mobile app due to a software update required issue, I have contacted Oculus support who say that they are aware of this global issue, their engineers are working on resolving the... Read more
Where's my headset
Complaint from Howmuchlonger on 21 July 2022 about Oculus.
In January I bought my 11 year old son the console he has been asking for and everything was great. 2 month's later the mic randomly stopped working out of nowhere but my son didn't want to lose anytime playing... Read more
What a waste of money
Complaint from Mojo4u on 06 July 2022 about Oculus.
Hi My name is Patrick, I purchased this product during covid to kill time at home. I am a person that has a skin condition called psoriasis, I have not been able to barely use this due to the foam... Read more
Requested a replacement of my oculus headset
Complaint from ott-sens on 09 May 2022 about Oculus.
I purchased the oculus quest 2 in January 2022. In April my son noticed my headset to not keep a charge for more than 50 minutes. I thought this was normal. I contacted support they said to... Read more
I want a full refund for unit and all bought games
Complaint from Mettgb on 02 January 2022 about Oculus.
I get a Facebook ban quite a lot and you take my games away I purchased them not you.. either put them back or refund me . You have no right to shut my games down Read more
Account suspended
Complaint from Morganj818 on 07 November 2021 about Oculus.
Saved up to buy a VR set... havent been able to play it in 2 days because i need to log into facebook?! Tried signing in from my phone, it denied my web browser, so i had to download the... Read more
Why use our complaint platform?
✅ 10 years experience in successful complaint resolution
✅ We will make sure that your complaint receives the attention it deserves📢
✅ Get help from our community, and help other people to make better choices
✅ 100% verified reviews from real people
