While Max Mara is renowned for its high-end fashion, complaint data from our community has flagged several recurring issues related to their customer experience. Common complaints include significant delays in order deliveries, unresponsive or poor customer service, and difficulties in processing returns and refunds. Customers have also expressed concerns about the quality of certain products.
To avoid these issues, we strongly advise customers to track their orders closely, contact customer service immediately if there are any delays, and document all communications. If you need to return an item, ensure you follow the company's return policy meticulously and keep all relevant documentation until the refund is processed.
Do you have a dispute or had a bad customer experience with Max Mara? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Max Mara.
Our sentiment meter has detected that Max Mara complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Max Mara, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 4, 2026
We have received 0 complaints about Max Mara over the last 12 months. The graph below shows a monthly breakdown.
Curious about Max Mara's track record in addressing complaints within the Fashion category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Max Mara. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Max Mara by calling 1-866-676-2962. If you want to reach out to Max Mara through their own website, you can use their contact form.
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Helpful experiences shared by verified Max Mara customers. Search, discuss and connect with other people in our community.
Complaint from patrizia on 18 January 2024 about Max Mara.
Hello on the 26th of December I have placed an order and up to today the 15th of January 2024 I haven't received anything and what it's outrageous is the fact that no one from the company, costumer service or... Read more
Complaint from ban max mara on 07 February 2023 about Max Mara.
WAITED 1 HOUR 20 MIN ON CUSTOMER SERVICE LINE TO TRY TO GET A RETURN COIDE. NO ANSWER. SENT 3 EMAILS -NO ANSWER. AND THEY STRESS YOU ONLY HAVE 14 DAYS TO RETURN . Read more
Complaint from Antonietta on 30 October 2022 about Max Mara.
I bought a pair of sun glasses and tge gikd oart fell if on both sides Read more
Complaint from SZambelis on 16 March 2021 about Max Mara.
I placed an order Dec 2020, I asked for one item - a skirt to be returned back to them, they send me an approved returned email and UPS collected it in January 2021, after more than a month the... Read more
Complaint from Nina72 on 29 January 2021 about Max Mara.
I returned the item on 120121. Company has promised to refund within 10 working days. No refund received. Customer service does not reply properly. Only sorry without any obligations to refund asap. Read more
Complaint from Jacqui Bates on 12 January 2021 about Max Mara.
I have an item to return as it is too small. The online contact telephone number states when calling (telephone number unavailable at this time) I have completed the online return form to generate a return label 4 times. Label has not been... Read more
Complaint from valerie on 06 February 2019 about Max Mara.
I purchased a skirt for $310.86 on 02152018 at the Max Mara Outlet store at Woodbury Commons, NY. The 3rd time I wore it the material shredded at the front skirt slit. I contacted Max Mara and provided proof of... Read more
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