Our sentiment meter has identified a 200% increase in complaints about ETS over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering ETS's offerings.
Sentiment data last updated on April 24, 2024
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We have received 9 complaints about ETS over the last 12 months. The graph below shows a monthly breakdown.
Curious about ETS's track record in addressing complaints within the Education category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of ETS. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of ETS by calling 1-866-473-4373. If you want to reach out to ETS through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from etioduolugenta@hotmail.com on 01 April 2024 about ETS.
on the 30th of March , I conducted an online TOEFL IBT test run by ETS company. Despite the fact I have adhered to the rules set by ETS and have furnished a functional laptop as per the guidelines outlined... Read more
Complaint from Mubashar Mumtaz on 01 April 2024 about ETS.
My test order is 138108077 My ETS ID is 7SG3772D my test session got terminated. The reason behind the termination was a windows build in program running on my background processes. The Program name was V-Host Compute Service . I have a bachelor... Read more
Complaint from leed1222 on 04 January 2024 about ETS.
ETS is withholding test results from an exam I paid for and completed in 2022 due to an outstanding balance from a prior at-home test which was never fully administered. Following repeated attempts to contact them about the at-home... Read more
Complaint from Karinkkv on 17 November 2023 about ETS.
I took the TOEFL test on November 4, 2023. Ten days after my test, I received an email from ETS about my scores being on administrative review and this process could take 2-4 weeks. I did everything by the book. No... Read more
Complaint from mamba on 21 September 2023 about ETS.
I am writing to express my extreme frustration, disappointment, and outrage at the inexcusable delay in the release of my TOEFL (Test of English as a Foreign Language) score. My TOEFL test was taken on September 17, 2023, with ETS... Read more
Complaint from ETS give my scores to me on 12 September 2023 about ETS.
My name is Yukun Zheng and I took the Toefl ibt test on September 3, 2023. Before the test, I carefully read all the rules on the ETS website and strictly followed them during the test. I have also been... Read more
Complaint from mariaguilherme on 02 September 2023 about ETS.
I was doing my TOEFL iBT test at home, when I had a question to make to my protector. I tried first to call my protector attention by calling for her and asking for help. I did everything that I... Read more
Complaint from Hossam Fouad on 30 August 2023 about ETS.
I have had an issue during my scheduled exam on Sunday where the proctor wasn’t able to open the exam after multiple trials although all software and requirements was met. I was then directed to the technical support and they rebooted... Read more
Complaint from eugenesalcedo23 on 02 July 2023 about ETS.
My TOEFL home edition (July 2, 2023 at 6:50am) exam session was terminated due to technical issue about ETS online Test browser failure to log in by the ETS proctor. The proctor asked me if I want to reschedule, but... Read more
Complaint from Freebird2023 on 07 April 2023 about ETS.
I have taken GRE home edition in December 2022. My exam went smoothly. From ets the invigilator tested my computer and everything was approved. I did my test and result was published! To my supervisor three months later the test... Read more
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