ETS complaint: Exam terminated without resolving the issue on the ETS online Test failure to log in by the proctor.

Complaint from eugenesalcedo23 reported on 02 July 2023 about ETS

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My complaint:

My TOEFL home edition (July 2, 2023 at 6:50am) exam session was terminated due to technical issue about ETS online Test browser failure to log in by the ETS proctor. The proctor asked me if I want to reschedule, but I was not able to reply because she ended the session without waiting for my reply. I want to reschedule my exam without paying again the test fee.

Suggested solution:

I need to reschedule my TOEFL exam without asking me to pay for the test fee or any additional fee since it was not my fault..

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