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ETS complaint: Proctor Not Able to Start the Exam

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Filed 30 Aug 2023 by Hossam

I have had an issue during my scheduled exam on Sunday where the proctor wasn’t able to open the exam after multiple trials although all software and requirements was met.

I was then directed to the technical support and they rebooted my laptop; after which I contacted them again but they responded in a long time and said they are still seeing what they could do.

I was then requested to reschedule the exam I asked them how they didn’t give me a definite answer, finally I approached ETS online chat and I was told to reach out after four days via email.

ETS complaint: Proctor Not Able to Start the Exam
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