My complaint:
I am writing to express my extreme frustration, disappointment, and outrage at the inexcusable delay in the release of my TOEFL (Test of English as a Foreign Language) score. My TOEFL test was taken on September 17, 2023, with ETS ID: 33DG211D and Appointment number is 7268509238959597, and my patience has reached its limit.
It is with no small amount of incredulity that I find myself in a situation where my test results remain withheld, despite having followed all ETS protocols meticulously on test day. I registered for the TOEFL examination with the expectation of a seamless experience, only to be met with a barrage of excuses and evasion from ETS.
This delay has caused not only severe inconvenience but also significant harm to my academic and career aspirations. It is imperative that ETS understands the gravity of this situation and acts swiftly to rectify it.
I demand, in no uncertain terms, that ETS immediately release my TOEFL score without any further delays. There is no justification for withholding this critical information any longer. I hold ETS responsible for the turmoil and uncertainty this delay has caused me.
I insist on an immediate response to this complaint, outlining the exact date and time my TOEFL score will be made available to me. Additionally, I require an explanation for the inexplicable delay in the first place.
Failure to meet this demand will compel me to explore all available legal avenues to protect my rights as a test taker and to seek compensation for the distress and damage this delay has inflicted upon me.
Consider this letter a final warning before I pursue every recourse at my disposal. I expect ETS to demonstrate accountability, professionalism, and a sense of urgency in addressing this issue.
I await immediate action and resolution.
Suggested solution:
Release my score immediately
