While EE is a leading provider of mobile and internet services, complaint data from our community highlights several recurring issues that customers face. Common complaints include poor signal strength, missed or delayed appointments for engineers, and unauthorized transactions causing financial stress. Customers also report general dissatisfaction with response times and resolution from customer service.
To avoid these issues, we strongly advise customers to regularly check their signal coverage, confirm engineer appointments multiple times, and closely monitor their account transactions. If problems arise, contact customer service immediately, document all interactions, and gather evidence such as screenshots and emails to support your case. Additionally, setting up alerts on your account can help detect unauthorized transactions early.
Do you have a dispute or had a bad customer experience with EE? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to EE.
Our sentiment meter has detected that EE complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with EE, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 3, 2026
We have received 0 complaints about EE over the last 12 months. The graph below shows a monthly breakdown.
Curious about EE's track record in addressing complaints within the Telecom category? Dive into the all-time complaints data right here!
Helpful experiences shared by verified EE customers. Search, discuss and connect with other people in our community.
Complaint from DogeatR on 16 May 2023 about EE.
I was in the Ayr EE store, And was asking the legality of giving my friend my contract phone. And what the legality was if i did that. But Natilie Decided to give her opinion and not facts. My friend... Read more
Complaint from Jack Daniels on 29 March 2022 about EE.
Well there's few things that I can describe,lack of professionalism,why,they proclaim them self's to be the best network in UK but something here doesn't seem right,I called customer service same said that antenas on this area are down or whatever,well... Read more
Complaint from Cervantes on 22 March 2022 about EE.
Yesterday I had an appointment with the engineer from 8:00 a.m. to 1:00 p.m. James showed up at 3:00 p.m., without prior notice to the client, of the delay, without education, no respect for the client. I do not report anything to... Read more
Complaint from Sjaku Kargbo on 22 July 2019 about EE.
On the 190719 EE collected unauthorized money form my bank account that caused me the reason for not be able to pay my other bills. My family and I see now been deprived tremendously. My tv and broadband have now... Read more
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