DPD UK complaint?

Do you have a dispute or a bad customer experience with DPD UK? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The DPD UK Customer Service Team is on 0121 275 0500, the number DPD UK gives in its Complaints Charter, and DPD UK also offers live chat once you enter your parcel reference. For most delivery changes you do not need to call: enter the parcel reference and postcode on the DPD UK help page, linked in the contact details above, to choose a safe place, a neighbour, another date or a Pickup shop. To change the delivery address itself, DPD UK asks you to contact the sender of the parcel.

Parcel shown as delivered and not there? Start your complaint here as well, and we push it out to DPD UK by email, social media and printed letters.

To make a complaint to DPD UK, call the Customer Service Team on 0121 275 0500 or use live chat with your parcel reference, and say clearly that it is a complaint. The DPD UK Complaints Charter, linked from its help page, explains how complaints are handled, and DPD UK says it sometimes has to refer you to the sender of the parcel. Give the parcel reference, the postcode, what went wrong and the outcome you want, and keep the reference you are given. To escalate, reply on that same reference and ask for the complaint to be reviewed by a manager. DPD UK's head office is in Smethwick, West Midlands; the full address is in the contact details at the top of this page.

Complaint about a delivery that needs a senior review? Open a case with us: our trained AI keeps coaching you on what to reply to DPD UK and when to push again.

If DPD UK tracking shows a parcel as delivered but you cannot find it, check the tracking for where it was left, such as a safe place, a neighbour or a Pickup shop, look around your property, ask your neighbours and look for a calling card. Contact the retailer as well as DPD UK: under UK consumer law, a parcel you bought online stays the retailer's responsibility until it is in your hands, so the retailer should trace it, send a replacement or refund you. Keep screenshots of the tracking and the order confirmation.

For a parcel you bought online, the refund for a lost DPD UK delivery comes from the retailer, not from DPD: tell the retailer the parcel has not arrived, give the order number and the DPD parcel reference, and ask for a replacement or a refund. If you sent the parcel yourself through DPD Local Online, a Pickup shop or a Post Office branch, raise a claim with DPD UK using the booking reference, with proof of the value and of what was inside; what you can recover depends on the cover included in or added to your booking. Keep every email and the tracking history.

Refund refused for a parcel that never reached you? We help you write the complaint in minutes through our complaint process, with the tracking and the order details set out in order.

No. DPD UK says it will never ask you to pay a redelivery fee through a link in an email, text or iMessage. Its genuine texts usually come from DPD UK, DPD Local or DPDgroup UK, and fraudsters copy its look to steal personal or card details, so do not click or pay.

Nothing has been reported about DPD UK here yet. Our research shows what typically goes wrong at UK parcel carriers: parcels marked delivered that never arrived, parcels left in an unsafe place or with an unknown neighbour, rearranged delivery dates that slip, damaged items, Pickup shop collections that go wrong, and refund claims that pass between the carrier and the retailer.

Parcel left with a neighbour you have never met? Be the first to report it: your case opens the record for the next DPD UK customer whose delivery went astray.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of DPD UK through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with DPD UK can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.