DPD tracking status

DPD out for delivery, but not arrived: what to do

The short answer

Keep an eye on it

Your parcel is on a DPD van today, and you should get a one-hour delivery slot, usually by midday. If the slot passes, the driver may still come later or the parcel may go back to the depot for another day.

When to act: If the parcel has not arrived and the tracking has not updated by the next morning, file a complaint and we send it to DPD.

Also shown as: “Your parcel is on the vehicle for delivery” · “Your parcel will be with you today”

What to do now

Check your one-hour slot and the live map in the DPD app or on the website.
Check the tracking again the next morning for a new delivery date.
If the status changes, look for a 'Sorry we missed you' card, a neighbour delivery or a safe place photo.
If it says delivered but you have nothing, follow the steps for a delivered parcel you have not received straight away.
Screenshot the out for delivery scan and your one-hour slot, with the date.
Still not sorted? File your complaint here. We write it with you and send it to DPD, so you do not have to chase it yourself.

Start my complaint

What is going on

Once the driver has scanned all parcels onto the van, DPD sends your one-hour slot, which DPD says usually arrives by 12 noon. When the driver is close, you can often follow the van on a live map in the DPD app or on the website.

If the slot passes, the driver may be running late, the round may have been too long to finish, or the van may have had a problem. The parcel then usually goes back to the depot that evening and is planned again for the next working day. If the tracking jumps to 'delivered' or 'Sorry we missed you' and you saw no driver, check it straight away.

Why it happens

The round was too long and the driver ran out of time
Traffic, weather or a vehicle breakdown
Your address was hard to find or get into
The van was overloaded during a peak period
A wrong scan, for example the parcel was never loaded

What usually happens next

If it does not arrive, the tracking usually updates that evening or the next morning with a new delivery day, often the next working day.

Other DPD statuses

At a DPD hubNormal
Delayed due to an unexpected issue in your areaKeep an eye on it
Your parcel has been delayedKeep an eye on it
Sorry we missed youTake action
Being held at the depotTake action
Your parcel was refusedTake action
Delivered, but you do not have itTake action
On its way back to the senderTake action
Tracking not updatingKeep an eye on it
Hub 1 - BhamNormal
Hub 2 - BhamNormal
Hub 3 - BhamNormal
Hub 4 - HinckleyNormal
Hub 5 - HinckleyNormal

All DPD statuses →

Who is responsible for a late or missing parcel from DPD?

If you bought online from a business, the seller is usually responsible until the parcel reaches you. Under UK consumer law (the Consumer Rights Act), the goods stay at the seller's risk until you or someone you named has them, unless you chose and booked the courier yourself. DPD's contract is with the seller, so a lost, damaged or very late parcel is the seller's to put right.

If you sent the parcel yourself, your contract is with DPD, under its terms. DPD postage bought at a Post Office branch includes cover up to the lower of the item's value or £50, and DPD's standard conditions for business senders cover the lower of the item's value or £100 per parcel, unless extra cover was bought.

Questions about “Out for delivery, but not arrived”

When will my DPD parcel arrive today?

DPD sends a one-hour slot once the van is loaded, usually by 12 noon. You can follow the driver on the live map when they are close.

Why did my DPD parcel not come today?

The driver may have run out of time, broken down or been held up by traffic or weather. The parcel usually goes back to the depot and is planned again for the next working day.

Can the DPD driver come back today?

Usually not. DPD says drivers are on a tight schedule and may no longer be in your area, but you can change the date or choose a neighbour, safe place or Pickup shop.

What does 'Your parcel is on the vehicle for delivery' mean?

Your parcel has been scanned onto the van for today's round. Your one-hour slot should follow once the driver has loaded all parcels.

Based on

DPD UK: How can we help? (missed deliveries, Pickup shops, delivery slot)
ParcelsApp: list of DPD UK tracking messages
legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until they reach you)
DPD UK: Standard Terms and Conditions of Carriage (PDF)
DPD standard terms for delivery services bought at a Post Office branch