DPD tracking status

DPD “Hub 2 - Bham”: where it is and what it means

The short answer

Normal

Your parcel is being sorted at DPD Hub 2, one of DPD's two hubs in Smethwick, on the edge of Birmingham. It normally moves on overnight to the depot named in the tracking.

When to act: If 'Hub 2 - Bham' is still the latest update after 2 working days, file a complaint and we send it to DPD.

What to do now

Read the text next to 'Hub 2 - Bham' on the DPD website or app: the depot it names is where your parcel goes next.
Look at the earlier lines too. If the parcel was at another hub before Hub 2, note both scans and their times.
Wait for the next morning's scan before you do anything, because DPD's hubs sort through the night.
If the parcel has not moved by then, check whether your postcode is listed on DPD's Service Disruption page.
Keep screenshots of the whole history with your parcel number and order number.
Still not sorted? File your complaint here. We write it with you and send it to DPD, so you do not have to chase it yourself.

Start my complaint

What does “Hub 2 - Bham” mean?

Hub 2 is one of DPD's two sorting hubs in Smethwick, West Midlands, close to its head office on Roebuck Lane, and DPD's job adverts name it together with Hub 1 as 'Hub 1/2 - Smethwick'. The tracking labels it 'Bham', for the Birmingham area. At the hub, parcels from the depots that collected them are sorted overnight and loaded onto lorries for the depots that deliver them.

Hub 2 shows up less often than the other hub numbers in tracking histories people share. In one, the Hub 2 scan just before 1am read 'We have your parcel, and it's on its way to our Smethwick depot', and the parcel was delivered the next day. The depot named in that line is the one that delivers the parcel, not the hub itself.

Why does DPD show it?

Normal overnight sorting in the West Midlands
The parcel is waiting for the next lorry to your local depot
A busy period such as Black Friday or the weeks before Christmas
A mis-sort that is being put right

How long does it last?

The next line is usually 'Your parcel is at our [depot name] depot' the following morning, then out for delivery that day or the next working day. If the parcel misses its lorry, it normally leaves the next night.

Other DPD statuses

At a DPD hubNormal
Delayed due to an unexpected issue in your areaKeep an eye on it
Your parcel has been delayedKeep an eye on it
Out for delivery, but not arrivedKeep an eye on it
Sorry we missed youTake action
Being held at the depotTake action
Your parcel was refusedTake action
Delivered, but you do not have itTake action
On its way back to the senderTake action
Tracking not updatingKeep an eye on it
Hub 1 - BhamNormal
Hub 3 - BhamNormal
Hub 4 - HinckleyNormal
Hub 5 - HinckleyNormal

All DPD statuses →

Who is responsible for a late or missing parcel from DPD?

If you bought online from a business, the seller is usually responsible until the parcel reaches you. Under UK consumer law (the Consumer Rights Act), the goods stay at the seller's risk until you or someone you named has them, unless you chose and booked the courier yourself. DPD's contract is with the seller, so a lost, damaged or very late parcel is the seller's to put right.

If you sent the parcel yourself, your contract is with DPD, under its terms. DPD postage bought at a Post Office branch includes cover up to the lower of the item's value or £50, and DPD's standard conditions for business senders cover the lower of the item's value or £100 per parcel, unless extra cover was bought.

Questions about “Hub 2 - Bham”

Where is DPD Hub 2?

In Smethwick, West Midlands, close to DPD's head office on Roebuck Lane and next to Hub 1. The tracking labels it 'Bham', for the Birmingham area.

What does Hub 2 - Bham mean on my DPD tracking?

Your parcel was scanned at DPD Hub 2 in Smethwick during its overnight sort. The text next to the scan names the depot it is heading to.

How long does a parcel stay at DPD Hub 2?

DPD does not publish a time. Its hubs work overnight, so the next scan normally comes the following morning. If nothing changes for 2 working days, file a complaint on Complain.biz and we send it to DPD.

Based on

DPD UK job advert: Logistics Shift Manager (location 'Hub 1/2 - Smethwick')
DPD UK job advert: Yard Technician ('Hub 1/2 - Workshop', Roebuck Lane, Smethwick)
DPD UK job advert: Amazon Administrator (Smethwick head office, Roebuck Lane; work at Hub 2)
DPD UK job advert: General Manager - Hubs ('Hub 3 - Oldbury', Broadwell Road; night working)
Amazon Seller Forums: DPD tracking history with 'Hub 5 - Hinckley' and 'Hub 2 - Bham' scans
DPD UK: Service Disruption (list of postcodes with known delivery problems)
DPD job advert for a Hub Manager at Hub 5, reposted on Built In London ('5 Hub Operations based across Smethwick, Oldbury and Hinckley')
legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until they reach you)
DPD UK: Standard Terms and Conditions of Carriage (PDF)
DPD standard terms for delivery services bought at a Post Office branch