DPD tracking status
DPD “Hub 5 - Hinckley”: where it is and what it means
The short answer
NormalYour parcel is being sorted at DPD Hub 5 in Hinckley, Leicestershire, DPD's fifth UK hub. It usually leaves overnight for the depot named in the tracking.
When to act: If 'Hub 5 - Hinckley' or a delay at the sortation facility is still the latest update after 2 working days, file a complaint and we send it to DPD.
What to do now
- 1
Open the full tracking history on the DPD website or app and read the text next to 'Hub 5 - Hinckley': the depot it names is the one that will deliver to you.
- 2
Wait for the next morning's scan, because the hub sorts through the evening and night.
- 3
If the next line is a delay at the sortation facility, check whether your postcode is listed on DPD's Service Disruption page, and look again the following morning.
- 4
If you will be out on the delivery day, choose a safe place, a neighbour or a Pickup shop in the DPD app.
- 5
Screenshot the history with the date and time of the Hub 5 scan, plus your parcel number and order number.
- 6
Still not sorted? File your complaint here. We write it with you and send it to DPD, so you do not have to chase it yourself.
What does “Hub 5 - Hinckley” mean?
Hub 5 is DPD's fifth UK hub, on Hinckley Park near junction 1 of the M69, on the Burbage side of Hinckley in Leicestershire. DPD built it to sort up to 72,000 parcels an hour. It is a separate site from Hub 4, DPD's older Hinckley hub about two miles away. The hub works into the night, and DPD's job adverts for it give sorting shifts from 7pm: parcels arrive from collection depots, are sorted by postcode and leave by lorry for the depot that delivers to you.
The text next to the scan usually names that depot, for example 'We have your parcel, and it's on its way to our Morley depot'. If it says 'our Hinckley depot', your parcel is going to DPD's local delivery depot in Hinckley, not staying at the hub. In busy weeks the next line can be 'There's a delay with your parcel at our sortation facility'.
Why does DPD show it?
- Normal overnight sorting on the way to your local depot
- Your parcel came from a depot whose lorries run to Hinckley
- The parcel is waiting for the next lorry to your area
- Peak weeks, when the hub can fall behind and show a delay message
- A mis-sort or an unreadable label that needs another pass
How long does it last?
Usually 'Your parcel is at our [depot name] depot' the next morning, then out for delivery that day or the next working day. After a delay message at the sortation facility, the parcel normally moves on the following night, but in peak weeks it can take longer.
Other DPD statuses
- At a DPD hubNormal
- Delayed due to an unexpected issue in your areaKeep an eye on it
- Your parcel has been delayedKeep an eye on it
- Out for delivery, but not arrivedKeep an eye on it
- Sorry we missed youTake action
- Being held at the depotTake action
- Your parcel was refusedTake action
- Delivered, but you do not have itTake action
- On its way back to the senderTake action
- Tracking not updatingKeep an eye on it
- Hub 1 - BhamNormal
- Hub 2 - BhamNormal
- Hub 3 - BhamNormal
- Hub 4 - HinckleyNormal
Who is responsible for a late or missing parcel from DPD?
If you bought online from a business, the seller is usually responsible until the parcel reaches you. Under UK consumer law (the Consumer Rights Act), the goods stay at the seller's risk until you or someone you named has them, unless you chose and booked the courier yourself. DPD's contract is with the seller, so a lost, damaged or very late parcel is the seller's to put right.
If you sent the parcel yourself, your contract is with DPD, under its terms. DPD postage bought at a Post Office branch includes cover up to the lower of the item's value or £50, and DPD's standard conditions for business senders cover the lower of the item's value or £100 per parcel, unless extra cover was bought.
Questions about “Hub 5 - Hinckley”
Where is DPD Hub 5?
On Hinckley Park near junction 1 of the M69, on the Burbage side of Hinckley in Leicestershire. It is DPD's fifth UK hub, separate from the older Hub 4 about two miles away.
What does Hub 5 - Hinckley mean on DPD tracking?
Your parcel was scanned at DPD's Hub 5 in Hinckley during the overnight sort between the depot that collected it and the depot that delivers it. The text next to the scan names that depot.
How long does a parcel stay at DPD Hub 5?
DPD does not publish a time. Hubs sort overnight, so the next scan is usually a depot the next morning. In peak weeks a delay message at the sortation facility can come first, and the parcel can wait longer. If nothing changes for 2 working days, file a complaint on Complain.biz and we send it to DPD.
Is the DPD Hinckley depot the same as Hub 5?
No. Hub 5 sorts parcels between depots. The Hinckley depot delivers to local addresses, so 'on its way to our Hinckley depot' means that depot will deliver your parcel.
Based on
- DPD UK job advert: Warehouse Operative at Hub 5 (Burbage, Hinckley; 19:00 to 03:30)
- DPD job advert for a Hub Manager at Hub 5, reposted on Built In London ('5 Hub Operations based across Smethwick, Oldbury and Hinckley')
- La Poste Groupe: DPD UK gears up for record peak with new £150m super hub (Hub 5, Hinckley)
- Post & Parcel: DPD's fifth UK hub starting to take shape (Hub 5; Hub 4 in Sketchley)
- Logistics Manager: DPD to build another massive hub at Hinckley (Hub 5, a couple of miles from Hub 4 and the International Gateway)
- Amazon Seller Forums: DPD tracking history with 'Hub 5 - Hinckley' and 'Hub 2 - Bham' scans
- Overclockers UK Forums: shared DPD history with 'Hub 3 - Bham' and 'Hub 5 - Hinckley' and delays at the sortation facility
- DPD UK: Service Disruption (list of postcodes with known delivery problems)
- legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until they reach you)
- DPD UK: Standard Terms and Conditions of Carriage (PDF)
- DPD standard terms for delivery services bought at a Post Office branch