DPD tracking status

DPD “Hub 4 - Hinckley”: where it is and what it means

The short answer

Normal

Your parcel is being sorted at DPD Hub 4 in Hinckley, Leicestershire, the older of DPD's two Hinckley hubs. It usually leaves overnight for the depot named in the tracking.

When to act: If 'Hub 4 - Hinckley', the X-ray line or a delay message is still the latest update after 2 working days, file a complaint and we send it to DPD.

What to do now

Read the text next to 'Hub 4 - Hinckley' on the DPD website or app: the depot it names is your parcel's next stop.
If the latest line is the X-ray check, wait for the next scan before doing anything; it is a routine step.
If a delay message appears, check whether your postcode is listed on DPD's Service Disruption page, and look again the next morning.
If you will be out on the delivery day, set a safe place, a neighbour or a Pickup shop in the DPD app.
Screenshot each hub line with its date and time, and keep your parcel number and order number.
Still not sorted? File your complaint here. We write it with you and send it to DPD, so you do not have to chase it yourself.

Start my complaint

What does “Hub 4 - Hinckley” mean?

Hub 4 is DPD's hub on Logix Road in Hinckley, Leicestershire, on the Sketchley side of the town. DPD's newer Hub 5 is a separate site about two miles away, near junction 1 of the M69. Hub 4 works through the night, and DPD's job adverts for it give sorting shifts from 11pm to 7am: parcels come in from collection depots, are sorted by postcode and leave by lorry for the depots that deliver them.

The text next to the scan usually names the next depot, as in 'We have your parcel, and it's on its way to our [depot name] depot'. A line saying 'We have X-rayed your parcel as part of our normal security procedures' is a routine check and does not mean anything is wrong. If the parcel is held up, a delay message comes instead of the depot line, and in peak weeks it can repeat.

Why does DPD show it?

Normal overnight sorting on the way to your local depot
A routine security X-ray before the parcel moves on
The parcel is waiting for the next lorry to your area
A backlog in peak weeks or after a bank holiday
A mis-sort that needs another pass through the hub

How long does it last?

Usually 'Your parcel is at our [depot name] depot' the next morning, then out for delivery that day or the next working day. After a delay message, the parcel often moves on the following night, but in busy periods the message can repeat.

Other DPD statuses

At a DPD hubNormal
Delayed due to an unexpected issue in your areaKeep an eye on it
Your parcel has been delayedKeep an eye on it
Out for delivery, but not arrivedKeep an eye on it
Sorry we missed youTake action
Being held at the depotTake action
Your parcel was refusedTake action
Delivered, but you do not have itTake action
On its way back to the senderTake action
Tracking not updatingKeep an eye on it
Hub 1 - BhamNormal
Hub 2 - BhamNormal
Hub 3 - BhamNormal
Hub 5 - HinckleyNormal

All DPD statuses →

Who is responsible for a late or missing parcel from DPD?

If you bought online from a business, the seller is usually responsible until the parcel reaches you. Under UK consumer law (the Consumer Rights Act), the goods stay at the seller's risk until you or someone you named has them, unless you chose and booked the courier yourself. DPD's contract is with the seller, so a lost, damaged or very late parcel is the seller's to put right.

If you sent the parcel yourself, your contract is with DPD, under its terms. DPD postage bought at a Post Office branch includes cover up to the lower of the item's value or £50, and DPD's standard conditions for business senders cover the lower of the item's value or £100 per parcel, unless extra cover was bought.

Questions about “Hub 4 - Hinckley”

Where is DPD Hub 4?

On Logix Road in Hinckley, Leicestershire, on the Sketchley side of the town. DPD's newer Hub 5 is a separate site about two miles away.

Is DPD Hub 4 the same as Hub 5?

No. Both are in Hinckley, but Hub 4 is the older hub on Logix Road and Hub 5 is the newer hub near junction 1 of the M69. Your tracking shows which one scanned your parcel.

What does 'We have X-rayed your parcel' mean at DPD Hub 4?

It is a routine security check, which DPD's own message calls part of its normal security procedures. It does not mean anything is wrong; the next line should name the depot your parcel is heading to.

How long does a parcel stay at DPD Hub 4?

DPD does not publish a time. Its hubs sort overnight, so the next scan usually comes by the next morning. If nothing changes for 2 working days, file a complaint on Complain.biz and we send it to DPD.

Based on

DPD UK job advert: Plant Operative at Hub 4 (Logix Road, Hinckley; 23:00 to 07:00)
DPD job advert for a Hub Manager at Hub 5, reposted on Built In London ('5 Hub Operations based across Smethwick, Oldbury and Hinckley')
Logistics Manager: DPD to build another massive hub at Hinckley (Hub 5, a couple of miles from Hub 4 and the International Gateway)
Post & Parcel: DPD's fifth UK hub starting to take shape (Hub 5; Hub 4 in Sketchley)
Sky Help Forum: DPD parcel whose last update was an X-ray scan at 'Hub 4 - Hinckley'
DPD UK: Service Disruption (list of postcodes with known delivery problems)
Overclockers UK Forums: a daily delay message while a DPD parcel waited at a hub in a peak week
legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until they reach you)
DPD UK: Standard Terms and Conditions of Carriage (PDF)
DPD standard terms for delivery services bought at a Post Office branch