Decathlon Complaint Sentiment: Neutral

Our sentiment meter has detected that Decathlon complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Decathlon, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 28, 2024

Decathlon complaint process

Do you have a dispute or had a bad customer experience with Decathlon? Submit your Decathlon complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Decathlon.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Decathlon complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Decathlon?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Decathlon complaints chart

We have received 3 complaints about Decathlon over the last 12 months. The graph below shows a monthly breakdown.

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Decathlon complaint statistics

Curious about Decathlon's track record in addressing complaints within the Sports Store category? Dive into the all-time complaints data right here!

5
Total complaints
5
Open Complaints
0
Complaints pending
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Complaints resolved
1.6
/10 5 ratings

How to contact the customer service of Decathlon?

Below, you will find the contact information for the complaint department of Decathlon. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
415-408-5494
Webcare email:
customer.service@decathlon.com
Contact form:

You can contact the customer service of Decathlon by calling 415-408-5494. For Decathlon support through email, send your inquiry to customer.service@decathlon.com. If you want to reach out to Decathlon through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Decathlon reviews: (5)

Authentic experiences shared by our community for your benefit.

BAD CYCLE WAS SOLD TO ME

Complaint from sachinkumarnair on 01 August 2023 about Decathlon.

As per call reference with decathlon support, Call ref: 0178734 dated 19-07-2023 Date of Purchase: 23-01-2023 / Date of delivery: 27-01-2023 Dear Decathlon, My Name is Sachin, I bought the cycle from you guys for one simple reason- it will be highly... Read more

Comments: 0
Rating:

Bike helmet (kids) broken and not reimbursing

Complaint from Mariann on 20 May 2023 about Decathlon.

I purchased online a kids helmet (Spiderman) in April and it got broken after using it a few times. I asked Decathlon what is the form I have to fill in to get reimbursed and where to send the broken... Read more

Comments: 0
Rating:

Can't Return-want refund

Complaint from nrantoul on 15 December 2022 about Decathlon.

Ordered jacket, it came but does not fit, seeking to return it unworn for refund but cannot get co to respond Read more

Comments: 0
Rating:

Unfair threatnent to employees

Complaint from Asnov on 20 October 2022 about Decathlon.

I have heard such a horrible thing from my friend who worked at Decathlon Rama 4 road branch that Decathlon management might not aware so i think this channel might be the way to let all concern people know. This make... Read more

Comments: 0
Rating:

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