Soccer.com complaint?

Do you have a dispute or a bad customer experience with Soccer.com? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The Soccer.com customer service number in the US is 1-800-950-1994, and the customer service email is custserv@sportsendeavors.com; the contact page is linked in the contact details at the top of this page. Soccer.com also publishes a separate President's Office route for anyone not satisfied after customer service, and that email is the complaints address in the same contact details. Have the order number, the email on the account and, for a team order, the club and team store name ready.

Team order paid for and not delivered before the first match? Start your complaint here alongside the call: we push it out to Soccer.com by email, social media and printed letters.

Soccer.com returns are started in its Returns Portal or with the RS return label included in the package, and the method matters for the refund: when the RS label is used, $8.95 is deducted from the refund, while return shipping is free for shoes shipped to the contiguous United States. Items go back unworn with the tags on, and customized items such as printed jerseys are usually not returnable, so check the product page before ordering numbers or names. The refund goes back to the original payment once the return is scanned and processed, so keep the tracking number and the date, and compare the refund on the statement with the order total minus any label fee.

Refund short after the return was scanned? We help you write the complaint in minutes, with the order total and the label fee set out against the statement.

Soccer.com escalates complaints through its President's Office, a separate email and phone route the company offers to anyone not fully satisfied after dealing with customer service; the email is shown as the complaints address in the contact details at the top of this page. Write to it with the order number, the dates of earlier calls or emails and their reference numbers, what went wrong and the outcome you want, such as a refund of a return fee or a replacement before a match date, and keep a dated copy. Soccer.com is run by Sports Endeavors, LLC in Hillsborough, North Carolina, the address in the same contact details, so a paper letter to the head office is the step above that.

Refund promised by customer service and not paid? Bring it here: we set your case beside other Soccer.com customers with the same order problem, who can back it up.

Yes. In the United States, the consumer protection office or attorney general in your own state handles complaints about a company's products or services bought from a website, and that covers a sports retailer such as Soccer.com. The office generally expects Soccer.com to have had the chance to put things right first, so keep a record of every order confirmation, return receipt, call and email.

Team order charged in full and delivered incomplete? Put it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to reply and when to push again.

Nothing has been reported about Soccer.com here yet. Our research shows what typically goes wrong at online sports retailers: cleats in the wrong size with a return fee to send them back, team orders that arrive late or incomplete, backordered items shipping after the season starts, customized jerseys refused as returns, refunds slow to appear after a return, and member prices or points missing at checkout.

Custom jersey printed wrong and refused as a return? Be the first to report it: your case opens the record for the next team manager placing a club order.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Soccer.com through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Soccer.com can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.