CoinField complaint?
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- 21complaints
- 1.0/519 ratings
- 97hornets launched
Sentiment Good
no complaints in the last 30 days
AI Insights
CoinField complaints statistics
More than half of the people who complained about CoinField say a withdrawal of their funds was held or never sent, and more than a third say they were locked out of their account.
- 67% want their withdrawal processed or their account opened again
- 57% say a withdrawal or transfer of their funds was held or never sent
- 38% say they were locked out of their account or it was suspended
- 24% say they couldn't reach a person or got no reply
How to complain about CoinField
- Add your transaction details. Give the date, amount and coin of each withdrawal, and the transaction ID if you have one.
- Upload proof. Screenshots of your balance, the pending withdrawal and every reply to your support tickets.
- Say exactly what you want. For example: release my pending withdrawal and send my funds to my own wallet.
Analysis based on 21 CoinField complaints
CoinField customer service
- Twitter / X
- @CoinFieldEX
Why use our complaint platform?
Written in minutes
We help you write an effective complaint in minutes. Our AI cyber hornets are trained on thousands of complaint letters that actually worked.
We will make some noise!
Your complaint gets the attention it deserves. Our cyber hornets could post it on social media, send it by printed letter or use other escalation tools at our disposal.
Your personal case coach
Our AI models open a case file and keep coaching after you file: what to reply, when to push, and how to escalate if nothing happens.
You are not alone
Join 73,522 consumers who refused to be ignored. Our community is there for advice while you chase your resolution.
About CoinField
While CoinField is a cryptocurrency exchange brand, the kind of platform where people trade digital assets and move money in and out by bank transfer or card, exchanges attract a well documented set of complaints: withdrawals delayed or refused while a review runs, accounts frozen or closed during identity and source of funds checks, deposits credited to the wrong balance or not at all, trades executing at a different price than displayed, and support reachable only through a ticket queue.
Exchange disputes turn on identifiers: the account or user ID, the transaction hash of every deposit and withdrawal, the order IDs of disputed trades, and any ticket numbers already raised. Keep screenshots of balances at the moment the problem occurred, the emails asking for verification documents with their dates, and bank statements showing money leaving and arriving. Note exact timestamps and the time zone.
Trade executed at a price the screen never showed? Open the case through us. We help you set it out properly, then keep coaching you on what to send and when to push again.
CoinField complaints per month
Common customer service questions about CoinField
How do I file a complaint about CoinField?
Do you have a dispute or a bad customer experience with CoinField? Report it through our website to maximize the chance of getting it resolved.
We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.
Just looking for information? Search through all 21 CoinField complaints we received.
How do I reach CoinField customer service?
CoinField offers no phone support, and no consumer email is listed in our data: support runs through the help desk and ticket system on the CoinField website. Be extremely careful with anything else. Phone numbers that come up in a web search for crypto exchange support are frequently scams, and so is anyone who approaches you on Telegram, X or Discord claiming to be CoinField support: never share your password, recovery phrase or screen with them.
Support locked behind a ticket queue and no phone line to call? Start your complaint here, whole trail attached, and we push it out by email, on social media and by printed letter.
Why is my CoinField withdrawal delayed or refused?
Exchanges usually hold withdrawals for identity verification, compliance review or a security flag on the account. Ask CoinField in writing for the specific reason and for a list of exactly which documents or steps are still missing, and keep every reply. Collect your evidence now: screenshots of your balance, the withdrawal request, transaction IDs and every ticket number. Our complaint data shows a clear pattern of vague answers and document requests that repeat endlessly while the money stays inside. Put that entire paper trail in your complaint here and we help you set out the ticket numbers, the transaction IDs and the dates in minutes.
What can I do if my CoinField account is suspended or I cannot log in?
Rule out the simple causes first: a password reset, a two-factor device you no longer have, or an old email address you cannot access. If the account is genuinely suspended, ask CoinField in writing why, what the status of your balance is and how you can retrieve your funds. Do not open a second account to get around a suspension: that tends to make everything worse.
Account suspended and your balance out of reach? Start it through our complaint process and you are not alone: a community of consumers gives advice while you chase your money back, and others with the same problem can back your case up.
Is CoinField legit?
CoinField started out as a real, Canada-based cryptocurrency exchange, so this is not a fake website with an invented name. But our numbers say: be careful. Consumers here rate CoinField 1.0 out of 5, and nearly every complaint tells the same story: accounts that become inaccessible and withdrawals that stall. Whether the exchange still serves its customers reliably is exactly what those complaints call into question, so do not keep money there that you cannot afford to have stuck.
What do people complain about most at CoinField?
So far consumers reported 21 complaints about CoinField here, with an average rating of 1.0 out of 5. The most common themes: accounts that cannot be accessed, sudden suspensions, withdrawals that are delayed or refused, transaction errors that never get fixed and support that stops responding.
Search the cases below to find one like yours.
What happens after I submit my complaint?
Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of CoinField through emails, social media, paper complaint letters and other tools at our disposal.
And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.
Can other consumers help me with my CoinField complaint?
Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with CoinField can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.
Common CoinField problems
What people who complained about CoinField ran into, in their own words.
Withdrawals stuck or never processed
57% of complaints
“I have been trying to withdrawal 1.147 BTC off of the platform since March 21st. They are telling me its a technical issue and may take hours or days.”
“When I tried to withdraw funds in Feb of this year they kept claiming that they were having technical issues.”
Locked out of the account
38% of complaints
“I have been locked out of my account. The website has been taken down, app doesn't work.”
“When I try to contact support it tells me my account is suspended and to contact the site administrator:(”
CoinField complaints
Helpful experiences shared by CoinField customers. Search, discuss and connect with other people in our community.
Lost of funds
Closed exchange without notice or refunds
They stolen me
I had 0.35 BTC and the never allowed me to withdraw them. They closed the site and I listed my bitcoins They offered great…
Refused to process my withdrawals
I lost most of my life savings due to Coinfield. When I first deposited funds in 2019 and bought Bitcoin they seemed to be…
Login and account access
Unable to login both on app and online through computer. Tried to use the customer service but no response?? The app isn’t even in…
Account suspended
My account has been suspended and theres no support to recover my account.
Cannot access my account
Unable to access my counfield account to remove my funds
Coinfield Lawsuit
Dear all, As many of you, I have lost a number of funds from the coinfield exchange and particularly from CFC coin. As the…
Account not accessible
Dears at Coinfield I have been unable to access my account with this email from Jordan for the past 1 month. I have been…
Won’t let me access my account
I have been locked out of my account. The website has been taken down, app doesn’t work. Company seems to have disappeared with all…
Account suspended
I have an account with coinfield and they sent me new T and C’s to acknowledge but I am unable to submit the button…it’s…
How CoinField compares
CoinField customer service compared to others in the Crypto / DeFi / Blockchain category.
| Company | Complaints | Biggest problem |
|---|---|---|
| Binance | 1,092 complaints | Verification rejected or account closed 27% |
| Crypto.com | 210 complaints | Locked out during verification 26% |
| Coinbase | 172 complaints | Account locked with funds inside 33% |
| Blockchain.com | 82 complaints | Withdrawals blocked or frozen 46% |
| CoinField (this page) | 21 complaints | Withdrawals stuck or never processed 57% |
| Amboss Space | 0 complaints | No complaints yet |