While CenturyLink provides essential internet and telephone services to a large customer base, complaint data from our community highlights several recurring issues. Common complaints include rude or unhelpful customer service, unreliable internet connectivity, and problems with outdated or poorly maintained infrastructure such as defunct telephone poles.
To avoid these issues, we strongly advise customers to document all interactions with customer service, ensure their home equipment and wiring are up to date, and report any issues immediately. Additionally, consider having a backup internet solution to mitigate disruptions in service.
Do you have a dispute or had a bad customer experience with CenturyLink? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to CenturyLink.
Our sentiment meter has detected that CenturyLink complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with CenturyLink, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 4, 2026
We have received 0 complaints about CenturyLink over the last 12 months. The graph below shows a monthly breakdown.
Curious about CenturyLink's track record in addressing complaints within the Internet Providers, Telecom category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of CenturyLink. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of CenturyLink by calling 866-642-0444. If you want to reach out to CenturyLink through their own website, you can use their contact form.
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Helpful experiences shared by verified CenturyLink customers. Search, discuss and connect with other people in our community.
Complaint from Bronwin on 24 July 2023 about CenturyLink.
I have a Centrylink easement in my backyard. I saw someone working on it. I asked the man what was going on? This man tells me I have my Centrylink shirt on and I am on an easement,... Read more
Complaint from cdbritz on 01 November 2022 about CenturyLink.
Initially, I had a lot of slowdowns and speeds were way down on no corresponding busy times. When I contacted them repeatedly, a technician would show up and claim nothing was wrong. Eventually, I bought an internet monitoring device to... Read more
Complaint from Defunct hazardous telephone pole on 24 March 2022 about CenturyLink.
We have a no longer used telephone pole on our property. It is leaning, splintered and full of termites. I have been trying to get CenturyLink to remove it since January. I have had 7 different ticket... Read more
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