While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Carfax over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 16, 2024
Do you have a dispute or had a bad customer experience with Carfax? Submit your Carfax complaint through our platform to support its escalation, prompting their customer service to resolve it.
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File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 1 complaints about Carfax over the last 12 months. The graph below shows a monthly breakdown.
Curious about Carfax's track record in addressing complaints within the Automotive category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Carfax. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Carfax by calling 1-800-274-2277. If you want to reach out to Carfax through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from William.pusey on 26 January 2024 about Carfax.
Carfax is showing a damage incident on my truck. When I asked about it they said they couldn't tell me who the source was or what the damage was. I spoke with all local police agencies, local shops who have... Read more
Complaint from jwilshusen on 12 April 2023 about Carfax.
Contacted Carfax support, they requested I get the title search with the state's department of motor vehicles. I paid $12 to get the document, provided it to Carfax, now they say they cannot use it, though it s that the... Read more
Complaint from HatingCarfaxNJ on 16 December 2022 about Carfax.
From: CARFAX Consumer Research Date: December 14, 2022 at 14:06:25 EST To: nini.lawson@gmail.com Subject: Case 13760080 --None-- [ ref:_00DA0aWjO._5003j26D82N:ref ] To: Kimani Lawson Good Afternoon Kimani, My name is Tia and your Buyback Guarantee claim has been forwarded to me for review. I see that... Read more
Complaint from jenniferm2022 on 08 December 2022 about Carfax.
I have been back and forth with Carfax for the last two months regarding an error on my Carfax report. My car was vandalized and had 12K in damage to the windows, seats and airbags in the seats. No damage... Read more
Complaint from PilgrimHiker on 16 September 2022 about Carfax.
- 1999 Jeep Cherokee XJ was hit and damaged by another driver - At-fault driver's insurance carrier spent months refusing to repair the vehicle or provide an equitable resolution, insisting the vehicle was a total loss. - Seeing that company's fraudulent business... Read more
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