Carfax complaint: Misrepresentation; False Vehicle Title Information; Incompetent resolution manager responses

– 1999 Jeep Cherokee XJ was hit and damaged by another driver
– At-fault driver’s insurance carrier spent months refusing to repair the vehicle or provide an equitable resolution, insisting the vehicle was a total loss.
– Seeing that company’s fraudulent business practices for what they were, I had the vehicle towed to a repair facility, where the damage (other than very minor body damage) was repaired within one day for under $400.
– My only recourse against the at-fault driver was to file an action against him in Washington State Small Claims Court, which found in my favor.
– The driver’s insurance company paid the court penalty levied against the at-fault driver — and, in following months, asserted that its payment of that penalty constituted a settlement.
– There was NEVER any settlement agreement — the insurance company was asserting something which was entirely untrue.
– When reviewing Carfax company’s report on the vehicle, I discovered it was listed as a Total Loss Vehicle.
– Contacting Washington State Department of Licensing, I was informed there was NO such designation on the title.
– When I contested the false designation with Carfax — and asked by whom or what means it had come to be included on their report, I was informed that it would be MY duty to determine the answer to that question, and then to provide an official letter communication to Carfax from that person or entity in order to correct the matter.
– Having no information or means to determine that information, I informed Carfax that since it included the total loss on its record, it had the responsibility to clarify and correct the matter.
– Months later now, — a number of communications back and forth with several Resolution Managers has resulted in repeated we are researching brush-offs . . . only to now receive a copy of their original response informing it was MY duty to figure it all out!
– Fully apparent that Carfax 1) has never had any commitment to researching the matter and providing clarification and resolution, 2) refuses to deal truthfully and equitably with the public, and 3) continues to maintain vehicle title information in its data system which is false and detrimental to this vehicle owner.