Most Common Barcelo Hotels and Resorts Complaints and Tips

While Barcelo Hotels and Resorts is known for their stunning locations and luxurious accommodations, complaint data from our community has flagged several recurring issues with how some aspects of their service are managed. Common complaints include unexpected extra charges for rooms, poor coordination for events like weddings, and inconsistent customer service experiences. Complaints also note instances where minor issues were escalated unnecessarily, impacting overall guest satisfaction.

To avoid these issues, we strongly advise customers to clarify all costs upfront, especially when booking special events, and to confirm all details in writing. If issues arise, address them calmly with hotel management immediately and document everything to ensure swift resolution.

How and why file a complaint about Barcelo Hotels and Resorts?

Do you have a dispute or had a bad customer experience with Barcelo Hotels and Resorts? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.

We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.

Just looking for information? Search through all complaints we have received related to Barcelo Hotels and Resorts.

Barcelo Hotels and Resorts Customer Sentiment: Neutral

Our sentiment meter has detected that Barcelo Hotels and Resorts complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Barcelo Hotels and Resorts, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on February 3, 2026

Barcelo Hotels and Resorts complaints chart

We have received 0 complaints about Barcelo Hotels and Resorts over the last 12 months. The graph below shows a monthly breakdown.

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Barcelo Hotels and Resorts complaint statistics

Curious about Barcelo Hotels and Resorts's track record in addressing complaints within the Hotels / Motels category? Dive into the all-time complaints data right here!

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Open Complaints
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Complaints resolved
1.1
/10 7 ratings

How to contact the customer service of Barcelo Hotels and Resorts?

Below, you will find the contact information for the complaint department of Barcelo Hotels and Resorts. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-227-2356
Corporate HQ address:
27 Calle Josep Rover Motta, Palma, Balearic Islands, 07006, Spain

The corporate office of Barcelo Hotels and Resorts is located at 27 Calle Josep Rover Motta, Palma, Balearic Islands, 07006, Spain. You can contact the customer service of Barcelo Hotels and Resorts by calling 1-800-227-2356. If you want to reach out to Barcelo Hotels and Resorts through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Bad reviews about Barcelo Hotels and Resorts: (7)

Helpful experiences shared by verified Barcelo Hotels and Resorts customers. Search, discuss and connect with other people in our community.

50$ rip off

Complaint from Bhoude on 10 December 2024 about Barcelo Hotels and Resorts.

Lost my bracelet/key after 2 days, they didnt attached it strong enough. And they charge 50 USD to have another one!!!! Read more

Comments: 0
Rating:

Someone stole our bag from the reception area

Complaint from Our belongings were stolen from their premises on 05 November 2024 about Barcelo Hotels and Resorts.

We were at the reception area and doing the check in and someone came and stole our bag! The hotel did not take any responsibility for this happening and the hotel manager was not helpful at all, they just... Read more

Comments: 0
Rating:

Terrible service

Complaint from Nazesco614 on 01 August 2024 about Barcelo Hotels and Resorts.

I was just at the bavaro barcelo palace and I had the worst vacation I ever had. First the room I was in the air conditioner didn't work then changed rooms next day for that air conditioner to not work.I... Read more

Comments: 0
Rating:

They took our money

Complaint from Elisa E on 26 March 2024 about Barcelo Hotels and Resorts.

The Barcelo Hotels and Resorts business will charge the full amount of a stay even if it is months away. Even if fully-refundable, they are scamming people by charging them on the credit card used to hold the property while... Read more

Comments: 0
Rating:

Extra payment for the room

Complaint from EllaTilman on 20 March 2024 about Barcelo Hotels and Resorts.

I reserved the panoramic suit ocean view club level under my name through United hotels website. The room was - 1 room 2 adults When I came to the hotel I was said that I have to pay $1600 extra... Read more

Comments: 0
Rating:

Small issue escalated

Complaint from Customer service seeker on 13 February 2024 about Barcelo Hotels and Resorts.

Booked a sea view room. They said I booked a standard non sea view room. Their booking system would not allow me to book a standard room even if I wanted to. Only option was a sea view. I have... Read more

Comments: 0
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