Barcelo Hotels and Resorts complaints
Barcelo Hotels and Resorts complaint: Someone stole our bag from the reception area
Filed 5 Nov 2024 by Camelia
We were at the reception area and doing the check in and someone came and stole our bag! The hotel did not take any responsibility for this happening and the hotel manager was not helpful at all, they just called the police and said there was nothing else they could do! We paid a lot.of money to.go into a 4 stars hotel and for what? Not even security of the premises and safety of the clients and their belongings? I do not recommend this hotel at all because it’s located in a very dangerous area where there are a lot of delinquents!
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