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Barcelo Hotels and Resorts complaints

Barcelo Hotels and Resorts complaint: Small issue escalated

Open 68 views Hotels / Motels
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Filed 13 Feb 2024 by Martin

Booked a sea view room. They said I booked a standard non sea view room. Their booking system would not allow me to book a standard room even if I wanted to. Only option was a sea view. I have screen shots to prove this. Nobody prepared to investigate and stopped answering emails. Call centre had same approach. They cancelled original booking and made a new one rather than simply take an upgrade fee as discussed. As this was all in euros and I’m in UK (gbp) this resulted in 3 credit card exchange fees totalling £120
Complaints form never answered, tried 5 times.

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