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Barcelo Hotels and Resorts complaints

Barcelo Hotels and Resorts complaint: Extra payment for the room

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Filed 20 Mar 2024 by Ella

I reserved the panoramic suit ocean view club level under my name through United hotels website. The room was – 1 room 2 adults
When I came to the hotel I was said that I have to pay $1600 extra for second person cuz of it’s only my name on the file . It’s kinda of weird cuz of this kind of suits is automatically for 2 , 3 or 4 persons. I’ve never had problem with this before when I stayed at Barceló Bávaro and all the time I put only my name on reservation
I think it’s not fair cuz of there are only 2 persons in a huge suit sharing 1 king bed so I don’t need any extras to accommodate us .
My reservation is now – March,16- March,23

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