Our sentiment meter has detected that Back Market complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Back Market, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on April 28, 2024
Do you have a dispute or had a bad customer experience with Back Market? Submit your Back Market complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 4 complaints about Back Market over the last 12 months. The graph below shows a monthly breakdown.
Curious about Back Market's track record in addressing complaints within the Consumer Electronics category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Back Market. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Back Market by calling 1-855-442-6688. For Back Market support through email, send your inquiry to hello@backmarket.com. If you want to reach out to Back Market through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Roxana12245 on 20 December 2023 about Back Market.
My device was purchased Dec 2022 with 12 months warantee. I have sent back with a screen no longer working in Sept 2023. Device was sent back with SIM card holder broken, and screen not repaired. I was told that... Read more
Complaint from Consumer London on 25 November 2023 about Back Market.
The issue that I have experienced was: Purchased mobile phone Samsung Galaxy S20 Ultra (Dual Sim, 128GB) through the Back Market platform, Refurb seller Cov Tech Ltd . Purchase made 15/06/23 with debit card online payment. 08.11 phone developed a... Read more
Complaint from Veruschka Lamberth on 21 October 2023 about Back Market.
I ordered a phone on backmarket as below order number. The parcel KXJ3083118565HH shows delivered on the tracking and I have yet to receive it. I have sent countless emails, to no response. Read more
Complaint from Ahems on 05 October 2023 about Back Market.
My iPhone was returned due to serious fault s but they are being obstructive and said I need to disable the phone before it can be repaired. I don’t believe this to be the case. They insisted on returning it and... Read more
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