Back Market complaint: Device refused repair while in warantee and damaged further when sent back
Filed 20 Dec 2023 by Roxana
My device was purchased Dec 2022 with 12 months warantee. I have sent back with a screen no longer working in Sept 2023. Device was sent back with SIM card holder broken, and screen not repaired. I was told that was broken before send and that the phone is out of warantee. I have proof of the phone SIM holder not broken (pics taken before sending) and also of waratee
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