While Air Austral offers various flight services, complaint data from our community has flagged several recurring issues faced by customers. Common complaints include significant delays in rebooking cancelled flights, especially during December 2022, and long waits before boarding due to perceived staff incompetency. Additionally, many customers have reported extensive delays in the refund process, often taking more than 8 weeks.
To avoid these issues, we advise customers to monitor their flight status closely, contact customer service promptly for cancellations, and keep detailed records of all interactions. It's also beneficial to check the airline's cancellation and refund policies beforehand to understand the timelines and requirements.
Do you have a dispute or had a bad customer experience with Air Austral? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Air Austral.
Our sentiment meter has detected that Air Austral complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Air Austral, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 3, 2026
We have received 0 complaints about Air Austral over the last 12 months. The graph below shows a monthly breakdown.
Curious about Air Austral's track record in addressing complaints within the Airlines category? Dive into the all-time complaints data right here!
Helpful experiences shared by verified Air Austral customers. Search, discuss and connect with other people in our community.
Complaint from Violants on 13 May 2022 about Air Austral.
I tried to rebook my cancelled flights from ORT to Mauritius, initially scheduled for last December, but cancelled due to Covid 19,and struggling to rebook due to non answering of phones Read more
Complaint from SERV on 29 April 2022 about Air Austral.
Dear Sir or Madam, On 6 April, I left my home in Zaventem, Belgium at 11.30 with my three daughters to catch a train to Brussels, then another train to Paris Charles de Gaulle. We were flying to The Reunion to... Read more
Complaint from Kiresen on 16 March 2022 about Air Austral.
We had tickets booked from JHB to Mauritus at the end of November 2021. Due to the travel bans our flights were cancelled. After requesting a refund in Jan 2022 I've yet to receive a cent or a decent piece... Read more
Complaint from Erika07 on 17 January 2022 about Air Austral.
My flight have been cancelled due to Covid 19 restrictions. I have requested a refund, but after searching for someone to help me for very long, I have been informed that my refund request will take up to 48 working... Read more
Complaint from Mithra on 25 October 2021 about Air Austral.
I have booked the tickets through air austral from Chennai to Mauritius and I got a mail from makemytrip that the flight is cancelled.flight no:UU-737 on November 20th Read more
Complaint from sudesh on 08 May 2021 about Air Austral.
Hi dear Sir Madame, i Mr Sooriadeo Gungabissoon i bought my Air ticket from Travel2be E-ticket my ticket number749-3880992790 Flight number 4Z 252- SA Airlink Departure Johannesburg intl to Arrival Antananarivo on 18.01.2021 Airline Booking... Read more
Complaint from Selvaraj on 24 August 2020 about Air Austral.
I booked the flight ticket with air austral on March chennai to Mauritius and the return flight is 15th of may 2020. My booking reference RZGIAO I arrived Mauritius 14th march 2020, and I'm ready to go back to chennai on... Read more
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