Air Austral complaint: Refund processing more than 8 weeks

Name: Refund processing more than 8 weeks
Item: Air Austral
Author: Kiresen

Open 16 Mar 2022 181 views Airlines

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Filed 16 Mar 2022 by Kiresen

We had tickets booked from JHB to Mauritus at the end of November 2021. Due to the travel bans our flights were cancelled. After requesting a refund in Jan 2022 I’ve yet to receive a cent or a decent piece of communication.

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Case details

Status: Open
Company: Air Austral
Filed: 16 Mar 2022
Desired resolution: I WANT MY REFUND NOW!
Problem: Refund for cancelled flights not paid
About: cancelled flights
Dealing with it for: 8 weeks

Progress

Filed
Company notified
Company replied
Resolved

16 Mar 2022 Complaint filed and published
16 Mar 2022 Message from Bizzy: we notified Air Austral about this complaint.

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